We just were told my husband’s military benefits had expired. For years it was automatically applied when we booked a cruise. We booked a cruise on the Black Friday sale & it didn’t show up in our account. Finally today after calling Princess several days a week for a month, we got to guest services & told to submit paper work, told her we did years ago & then we were told it expired. I haven’t found anything in writing that indicates it expires after 10 years, she was kind enough to extend it for 10 more years & the SBC a now shows in our account. I understand that I have to submit my shareholder statement for each cruise but MB makes no sense.
Another strange event, I usually don’t submit shareholder statement until after we make final payment for the cruise, but I was submitting for a cruise in March so figured I would include paper work for August cruise, both were posted to our account within 3 days of submitting the email. You figure.
Happy New Year!