My recent problems with Princess website is that they fail to let me get through to the area of locating the cabin I wish to book. Everything up to that point works OK. I won't book a cruise without knowing where my cabin is. "Reserve a Guarantee Stateroom."
In the meantime, and after two weeks of this frustration, I have booked a lovely cruise with Celebrity. Princess just may have lost a good customer as I have Elite status and had a loyal following for Princess.