jennjess

We had to disembark early due to a medical emergency and all port fees, pre paid gratuities, excursions and drink packages were reimbursed. We didn't have NCL insurance but a third party insurance which covered the cruise cost without the extras.

Basically they said nothing to me about possible refunds and I wasn't really thinking about that at the time. It was a shock to hear that the bone was broken and that it would probably need surgery. I didn't ever talk to guest services onboard, we left the ship straight from the medical centre. The bags were located by them, not sure if they ever made it to the cabin. I did email them to ask about the refunds a day or two after we had left the ship, but the email was never answered. Not sure if I wrote anything about reboarding in the email and to be honest I always thought they would get back to me at some point but they never did. Obviously they assumed we wouldn't be returning. Actually I'm not sure if we even scanned our cards when we left, it all happened very quickly.

We should have disembarked the Jade today but a week ago Saturday we arrived in Athens and my son fell and broke his wrist that night. Not knowing if it was broken or not (it was painful) we boarded and went to the medical centre for an x-ray and it was deemed that he needed hospital treatment and we were disembarked after only an hour onboard and billed almost $400. The port agent took us to a hospital and left. One phone call from someone in the USA to ask how it was going, they never got back to us at all. The hospital we were dropped at wanted 3000 euros up front to do the necessary operation (we already had confirmation from the insurance that the cost would be covered) so we left and went to a hotel for the night. NCL had supposedly booked this room for us but they hadn't and we had to pay. Next day we went to a different hospital organised by our travel/health insurer and he was admitted and had the operation on Tuesday with payment guaranteed by them. He was released on Wednesday and we decided to try to get back onboard, but as everything seemed to go against us, after flying to the next port the ship couldn't dock due to bad weather and we were again stranded. Decided that we should just go home from that point and took the first flight back home. Anyway nobody from the ship has contacted us since day one and now I don't know if any of our pre-paid excursions, gratuities or free st sea drink packages will be refunded. I think my travel insurance will cover most of the cruise cost eventually. I found it very difficult to contact anyone at NCL for help or advice, my cell phone will not call 0800 numbers. All in all not the fun filled relaxing holiday we had hoped for.

Can someone give me some info on Costa drinks. The all inclusive rate is rather high for the amount we are likely to drink, we are not big drinkers. Is there a possibilty to book a non alcholic package after booking the standard rate. And what if any drinks are available free, water, tea or coffee.