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SECdawg

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Posts posted by SECdawg

  1. Just received the following email:

    Dear Guest,

     

       We're continuously working to enhance our ships and the many amenities they have to offer. Mariner of the Seas is currently undergoing dry dock for routine maintenance and exciting, which will require some extra time for these upgrades to be completed. Regrettably, this means our April 1st, 2023 cruise has been cancelled. We know this news is disappointing and apologize for the impact to your cruise.

       

    Your vacation is important to us, along with the flexibility to make the best decision for you and those in your party. Below, we've outlined guest options along with a few additional details.

    Option 1: Re-book any Royal Caribbean International sailing and receive a Future Cruise Credit.

    • If they prefer to re-book another sailing, we'll waive any non-refundable deposit change fees.
    • Please know, they'll be responsible for any difference in pricing for their cruise fare, taxes, fees, gratuities, and other non-cruise fare items. 
      • If their booking was already paid in full and their cruise fare rate decreases, we'll provide them with a refund for the difference. They can expect to receive their refund to their original form of payment within 14 business days after we move them. Kindly note, refund times may vary depending on their financial institution.
    • They'll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car). 
      • We'll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
      • Please email their receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.
      • If they have any travel expenses beyond these amounts, please send us the receipts including a brief summary of these expenses for review.
    • To sweeten the offer, they'll receive a Future Cruise Credit to book a new cruise and sail by April 1st, 2024. 
      • This amount is 50% of their original cruise fare paid based.
      • Their certificate can be used on any Royal Caribbean International sailing that departs on or before April 1, 2024.
      • We will automatically issue their Future Cruise Credit via email within 2 weeks from selecting this option.
    • Please note: If they previously used a Future Cruise Credit (FCC), we'll have it reapplied to their new sailing.

     

    Option 2: If they can't find a new itinerary that works for them and choose to cancel, we'll be sad to see you go. They'll receive: 

    • A full refund of any paid portion of their cruise fare (including non-refundable deposits) and any pre-paid amenities to the original form of payment within 14 business days. Kindly note, refund times may vary depending on their financial institution. 
      • If they used a Future Cruise Credit on this sailing and they request a refund instead, we'll refund any NEW funds paid above the certificate amount and we'll reinstate their original certificate.
    • They'll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car). 
      • We'll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
      • Please email their receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.
      • If they have any travel expenses beyond these amounts, please send us the receipts including a brief summary of these expenses for review.
    • To sweeten the offer, they'll automatically receive a Future Cruise Credit to book a new cruise and sail by April 1st, 2024. 
      • This amount is 50% of the cruise fare paid based on their original stateroom category booked.
      • Their certificate can be used on any Royal Caribbean International sailing that departs on or before April 1, 2024.
      • We will automatically issue their Future Cruise Credit via email within 2 weeks from selecting this option.
      • Please know, if they choose this option, we will not provide additional compensation.

     

    Please note, any unsold group space (inventory without names and full deposit) does not qualify for the alternate options provided.

    It's important to us that your clients find the best cruise option. Please call us at 888-281-9344 by March 29th, 2023, to let us know your decision. And please know, hold times may be longer than usual. If they decide to go with Option 2, there's no need to call us. If we haven't heard from you by March 29th, 2023, their reservation will be cancelled.

    If you have any questions, please contact us at:

    • 1 888 281 9344 in the U.S. or text us at 800 256-6649
    • 1800 754 500 in Australia / 0800 102 123 in New Zealand
    • In the UK only, by using our webchat service or by calling 0344 493 4005
    • All other countries, please visit http://www.royalcaribbean.com/contactus for your local Royal Caribbean International office phone number.

     

    Thank you for your understanding and support. We hope you find another cruise vacation with us. Whether they are celebrating a special occasion or looking to explore, relax, and recharge - we have no doubt your time with us will be nothing short of amazing. We look forward to welcoming you onboard.

     

    Sincerely,

     

    Aurora Yera-Rodriguez

    AVP | Guest Experience

    Royal Caribbean International

     

    There goes my anniversary celebration!

     

     

  2. We are going on a cruise around Ireland in May. My husband would really love to play golf in one of the ports. We are in Dublin for 2 days, so he figures that would be the best port for it. Does anyone have any recommendations for courses in the area that might offer packages for tourist that include clubs?

    Thanks.

  3. I am fairly new to NCL and I have a question about the port times on our NCL Star cruise in May. We are doing the British Isles cruise. When I look at excursions on the app, it has the following statement:

    Due to security reasons all guests must be on board 2 hours before sailing. Disembarkation usually begins 2 hours after docking.

    Are they talking about the initial embarkation at the start of the cruise and disembarkation at the end of the cruise or about each port? We are wanting to book private tours and it says we will be there 7am to 7pm. Not sure if those hours are when we can plan on going ashore or if we need to deduct 2 hours from each time. I know that with the other cruise lines I sail  all aboard is 30 minutes before sail time in ports of call.

    Thanks for any insight!

  4. We had issues with noise in a cabin at the first couple of cabins on the hump on Brillance. The noise seemed to funnel up there. The rest of the hump had no issues. We were on deck 8 or 9. We could hear some music, but mostly the CD (Carly) yelling into the mic to get the crowd engaged. After that we just decided to stay up and enjoy the party until things quieted down.

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