I too sailed November 24 and have not received a voucher. I booked a future cruise on board but was told I would receive discount amount by e-mail to apply. I called customer service yesterday an was on hold for 30 minutes. They politely transferred me to someone who could handle situation but answering machine said person not available and the “mailbox” full and unable to leave message. Does anyone have a different telephone number or a direct e-mail address. I tried e-mailing from web site but kept getting an error.