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LINDAE3213

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About LINDAE3213

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    Cool Cruiser

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    Bayonne / Manalapan NJ

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  1. I don't plan to sail Royal again. Based on their current business practice, lack of communication, mis-communication etc it is not a company I want to proceed with. Although I doubt any cruise company is handling this situation perfectly I can only judge by my own personal experience with how Royal is treating me. I will cruise again but not with Royal.
  2. Thanks for the info. I do have the written paper trail to Royal documenting the time frame they stated for refunds and that the dates have passed etc. Twice now they gave me a date the refund(s) would occur and the date has passed.
  3. Thanks Sam. I have been using that card exclusively this past month since they said Freedom money would be refunded within 30 days (not 30 business days) from request date....the screenshot we all got doing the online refund. So I anticipated having the $ 3750 refunded in April. Now my credit card bill due May 1 is about $2000 but Royal has refunded 0.
  4. Anyone offering to loan me the $4900 now? I will return it when Royal refunds me.
  5. Anyone have experience with credit card disputes concerning multiple cruises. Right now Royal owes me money for 3 different things. 1) cxld March 29th Freedom cruise $3750 2) cxld Empress May 2021 cruise -deposit of $750 3) cxld Oasis Oct 2020 cruise - deposit of $400 I am more concerned about pt 1 ...but if I file dispute only for pt 1 and money finally gets refunded for pt 2 or 3 how will Capital One distinguish which cruise the money got refunded on. So the question ...file for all 3? I created a spreadsheet to keep track...my deposit for Freedom was feb 1 2018....long long time ago. My Oasis was originally for 5 people at $100 each but then the May 4 nighter got cxld we flipped to an Oct 7 nighter and 1 person dropped out so the refund for that person shows feb 2019 for $100. Thankfully it is all on 1 card my capital one. I was told by my TA last week ( after I emailed Exec office) that Royal would refund my Empress deposit this week. Nothing came yet so I plan to call Capital One on Monday. The freedom cruise got cxld march 13th by Rccl..I requested refund march 14th..and as we all know the 30 days has passed.. screenshot saying refund to original form of payment in 30 days. Etcetc Last week TA told earliest this refund would come is 1st week May. So again...no way to dispute just 1...I need to dispute all 3 to have the full total out there...esp as refunds posted here mention multiple refunds in small random amounts.
  6. $3750 for 2 cabins on cxld Freedom 3/29 cruise $750 deposit for 2 cabins on May 2021 Empress cruise (I cxld end March) $400 deposit for 3 cabins on Oct 2020 Oasis cruise (i cxld a few days ago after deciding cruising with Royal is over for me ) I doubt any cruiseline is handling this situation perfectly but I can only judge based on how Royal is treating me regarding communication on these refunds. I told my TA once cruising resumes we can discuss non Royal options...time for me to try another line. Being a current Diamond member does not matter , I do not stay in bad relationships. I will start from cruise 1 with another line and give them a chance to earn my business.
  7. as an update to my post yesterday. 1) got generic email back from executive order saying sorry -- we are busy but refund is coming. asked more questions for details and info in writing but got nothing back. 2) called 800 # service this morning and asked agent to tell me what he sees on each reservation - he explained that April 6th date on my cxld Freedom cruise is just the date my refund was given to Accounting Dept as approved to be refunded...... this has nothing to do with processing my credit back to my credit card. And my Empress deposit refund ( cxld 3/24) was showing April 13th as approved to be refunded to Accounting dept 3) called Capital One and asked a lot of questions -- he explained that refunds are posted within 24 hours so there is no way Royal processed anything to them on April 6th as it would have shown within a day. ( see pt 2 above - the refund was not processed yet to the credit card company just processed internally within Royal ) Then I spoke with disputes and they explained it is not worth doing as it takes them 90 days to seek resolution back from Royal before they finalize things -- yes they would credit me immediately but it creates more chaos as already discussed on this board. 4) I asked my TA to get me something in writing with my reservation #'s, amounts and dates of return for my 4 reservation #'s - 2 Freedom March 2020 and 2 Empress May 2021 and she said they won't put anything in writing but they assured her they would return my Empress deposit in another week or so and my Freedom money by May. I think they would have been better off telling everyone 90 days and surprising us with 60 days on the refunds. It is better to over deliver then over promise. For now the entire way they are handling it has disgusted me. After 23 cruises, my time with RCCL is over. I just emailed my TA again to please cancel my Oasis refundable deposit for Oct 2020. It is only $400 for 3 cabins and it will probably take til July to get that money back but mentally I am done. I just can't do business with a company that treats me poorly. I need honest communication even if it is bad news.. not sorry we can tell you stuff on the phone but we won't put it in writing. .....to me that is shady. Ironically enough -- my plumber over charged me last week -- I emailed them on Sat - they checked the bill, confirmed the overpayment (sales tax calculation error ) and said they would process a refund -- it came yesterday.. 3 business days
  8. Mbayley@rccl.com is the main one. There are a few others Senior Mgr Guest Experience EO Carlosjimenez@rccl.com AVP Guest Experience Ayera-rodriguez@rccl.com I generally look on the elliott advocacy website for company contacts...it helped greatly when Verizon mishandled my new phone $200 rebate last year.
  9. I emailed exec office repeating my story as posted here....waiting to see if and when they reply. I think the timelines they are providing are just made up dates to push the can down the road while we sit and hope to see our $. I will call Capital One credit card tomorrow and ask what my options are. I will also contact bamboozled and some other NJ news reporters as they have been covering similar issues with Ticketmaster refunds etc etc. But ultimately I am ***** hoping my $3750 ever gets returned for those 2 cabins on Freedom plus the deposit of $750 on the Empress May 2021 I cancelled a week later.
  10. as I just posted on the other thread..... my TA just told me the newest story from RCCL today after she called them. My cruise got cancelled on March 13th and I requested a refund on March 14th. I got the generic screen shot attached that states refund request received and expect refund to your original payment on file within 30 days of your request date. Today, the story is they only processed my request on April 6th ( the day after my cruise would have ended) and refunds will take 45-90 days.
  11. my TA just told me the newest story from RCCL today after she called them. My cruise got cancelled on March 13th and I requested a refund on March 14th. I got the generic screen shot attached that states refund request received and expect refund to your original payment on file within 30 days of your request date. Today, the story is they only processed my request on April 6th ( the day after my cruise would have ended) and refunds will take 45-90 days.
  12. I wonder if i called to book a cruise would it be 4 to 6 weeks to post to my credit card? Somehow I doubt it and it makes me leery ...I will not feel comfortable until I get both of my refunds.
  13. I cancelled my May 17 2021 Empress on March 21st. Expecting redundable deposit of $750 to be returned. Given cancellation #s by TA and told refund in 3 to 5 business days. Today the info changes and now Royal advising TA refund will take 4 to 6 weeks. Between this and the cxld 3/29 Freedom cruise worth $3750 (2 cabins) they are holding a lot of my money til end April.
  14. Travel guard gave me a voucher good for 2 years to use for my cxld Freedom cruise. It just came Fri and I applied March 16th. I will apply it to a future trip.
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