HAL Customer services

[brio]

Does anyone know an address for HAL Customer Services in Seattle?

 

I have an issue with the description (& cost) of some shore excursions on a recent cruise. :mad:

[serendipity1499]

Does anyone know an address for HAL Customer Services in Seattle?

 

I have an issue with the description (& cost) of some shore excursions on a recent cruise. :mad:

 

When I wanted to send a complaint about the wine cards I went on DBA's thread & asked him..He said there is no such Dept. called Customer Service..However, he suggested I use the following address:

HAL_SHIP_SERVICES@HollandAmerica.Com

Attn: Supervisor

I checked the HAL WEB site & there is only a phone number listed for Guest Relations

GUEST RELATIONS

(After your cruise and for

cancelled cruise inquiries)

Phone: 1-800-599-8256

 

Try calling them & ask for their e-mail or ask speak to a Supvr. ..Sorry can't be more specific..

Good luck...Betty

[mygate]

Don't know the address but the phone # is 1-800-599-8256.

Good luck, mygate

[Old As Dirt Mom]

You could also send a letter to the office of Stein Kruse, CEO, Holland America.

 

Holland America Line

300 Elliott Ave West

Suite 100

Seattle, WA 98119

 

His office staff will make sure your letter is forwarded to the correct department. For the best response, in your letter be brief, succinct, and polite.

[sail7seas]

:confused: Why address a customer service question to the President, CEO?

One of his assistants will send it to Customer Service Department which could hold up your response or action. Why not send it directly to the department that will handle your issue. They will send it up the ladder if the situation requires.

[brio]

Many thanks folks. I would much prefer to write to HAL so as I can't find an address, I think I will e-mail them using the e-mail address suggested by serendipity1499. :)

 

Thanks

[sail7seas]

Post #4 in this thread, written by Middle-Aged Mom provided you with the street address. You must not have seen it.

 

Here it is:

 

 

Holland America Line

300 Elliott Ave West

Suite 100

Seattle, WA 98119

 

[DutchByAssociation]

When I wanted to send a complaint about the wine cards I went on DBA's thread & asked him..He said there is no such Dept. called Customer Service..However, he suggested I use the following address:

 

HAL_SHIP_SERVICES@HollandAmerica.Com

Attn: Supervisor

 

I checked the HAL WEB site & there is only a phone number listed for Guest Relations

 

 

GUEST RELATIONS

(After your cruise and for

cancelled cruise inquiries)

Phone: 1-800-599-8256

 

Try calling them & ask for their e-mail or ask speak to a Supvr. ..Sorry can't be more specific..

 

Good luck...Betty

 

Ship Services was the better option for your particular issue Betty, but post-cruise issues and concerns (in almost all cases, there are a couple exceptions) would be directed to the Guest Relations department.

[DutchByAssociation]

You could also send a letter to the office of Stein Kruse, CEO, Holland America.

 

Holland America Line

300 Elliott Ave West

Suite 100

Seattle, WA 98119

 

His office staff will make sure your letter is forwarded to the correct department. For the best response, in your letter be brief, succinct, and polite.

 

FYI, "Suite 100" is not necessary

[DutchByAssociation]

One more FYI...

 

There is no department within Holland America Line called "Customer Service"

 

Appears the OP's concern is which a cruise that already occurred and involving a shore excursion. That would go to Guest Relations.