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can I cancel/change a booked excursion before sailing?


HeartNP

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Hi.

I know I can call Carnival and ask, but just wanted to check in here...

I booked an excursion for my upcoming trip (in April), but want to cancel it, and do a different one.

 

Will this be a problem? The excursion was booked through Carnival.

 

thanks!

Karen

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per Carnival's FAQ page:

 

Can I cancel or add to my shore tour order?

 

Online

Orders must be cancelled online and no cancellation charges will be assessed if done prior to the pre-sail cut-off time (11:30pm, the evening prior to the cruise departure). Any cancellations done afterwards must be handled on board.

In the event of pre-sailing, online cancellations, a full refund will automatically be posted to the credit card used to secure the order.

Please allow 5-7 business days for the credit to reflect on your account.

 

On board

After the pre-sails cut off date, cancellations must be handled on board and cancellation charges are as follows:

25% charge once on board

100% charge if cancellation within 24 hours of arrival in port

Refunds less cancellation charges will be applied in the form of a credit to the guest's Sail & Sign account.

Sail & Sign credit balances will be paid to the guest in the form of a Carnival check at the end of the voyage

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