Price Drop their and then gone?

[lions1995]

I paid off my cruise though final payment is not for naother two weeks. I saw a price drop on a cabin on the same category and took a screen shot. I sent it to my TA (and called and left a message as well) and he came back a day later saying that since the cabin is not available anymore, I do not qualify.

 

So I am a little erked by the fact that it took him 14 hours to return my email and Voicemail. Is there no way for Carnival to verify that the cabin WAS available at the lower price?

[dallas52]

yes include the screen shot with your email, they should honor it. good luck

[firefly333]

Your TA is just lazy as they should know if they are competent and know the rules that it does not matter if the rate is now gone.. they can tell carnival the date and time when the rate was there and get it adjusted for you up until midnight the night before carnival's final payment date.

 

Carnival can go back to the date and time you told them you saw the rate and find it.

 

Dont let the TA not do his job.

[jaddld]

That's what I just did, sent an email with date stamped screen shot after cabins sold out. Carnival honored it.