trying for a quick answer w/o having to call carnival

[clinthi]

I don't have time to hold right now so I am hoping one of my Cruise Critic folks know the answer....

 

We are looking at booking at an excursion that is free for kids 12 and under but when we try to book it online it charges us full price for both of the kids -- anyone know how to fix this?

 

FYI

There are three adults at regular price in addition to the kids

The kids date of birth are properly recorded in the booking information

[cruiseguy456]

Reread the excursion and see what happens when you dont count the children in your booking. Seems if you add them the program counts them as adults. Cant say for sure.:(

[NLuvWthCruisn]

If the excursion states that 12 and under are free then I think you don't need to put them on the list while purchasing. Just the adults. I know that is how it is for the 3 and under.

[taszmom]

I would think they would need a head count so if you don't book it for the kids, could be a problem. CCL's website notoriously has a lot of glitches, so unfortunately I would call them.

[Bigtex1622]

Better Sorry than Safe, I would call.

 

:rolleyes:

[serene56]

what excursion is that? i wonder if its a glitch- i have never seen free excursion for kids over 3

[clinthi]

I finally got home and DID call. It is a trolley tour and kids 12 and under are free.

The Carnival rep said it should be free (she verified the kids DOB on file) but could not help me. She told me to send an email to the excursion dept : shoreexcursions@carnival.com and tell them my situation and they would reply in 48 hours.

 

But I will post the answer they give in case anyone else needs this info!