Fun Shops/Bon Voyage purchase no email

[WileESuperGenious]

I purchased some cruise cash, gifts, etc. for our next cruise. The $ has been taken out of my bank account. However, I have never received a confirmation email about the purchases. I will be calling Bon Voyage tomorrow to check into this, but has anyone else ever ran into this?

[put me on a ship]

I purchased a shore excursion, no confirmation either, but it does show in my cruise manager.

[hdguy23]

you wont get a email confirmation for what you have done. it will show up in your cruise documents that you print out.

[WileESuperGenious]

you wont get a email confirmation for what you have done. it will show up in your cruise documents that you print out.

 

From Bon Voyage for cruise cash? not excursions?

[StevenCruz]

I purchased some cruise cash, gifts, etc. for our next cruise. The $ has been taken out of my bank account. However, I have never received a confirmation email about the purchases. I will be calling Bon Voyage tomorrow to check into this, but has anyone else ever ran into this?

 

Yes, i have run into this. I made five separate online Fun Shops/Bon Voyage transactions and no email confirmation or receipt was ever sent. I mentioned on a previous thread that they need to fix this!! It's not acceptable to make purchases (over $500 in my case) and not send any email confirmation or receipt.

 

Simply call Bon Voyage during regular business hours, provide them your booking number and they will send you a receipt for each purchase. (and no, these purchases do not appear on your cruise docs).

 

Hope this helps!

[dwaterhouse]

I purchased some cruise cash, gifts, etc. for our next cruise. The $ has been taken out of my bank account. However, I have never received a confirmation email about the purchases. I will be calling Bon Voyage tomorrow to check into this, but has anyone else ever ran into this?[/

 

 

Didn't receive a confirmation email for our purchases from Bon voyage, but we did receive all of our liqueur , soda and merchandise when we got to our cabin on the 1st day, and that was on the breeze 2 weeks ago

 

Our excursions show up in our cruise documents

.

[Express Man]

We never got 1 for FTTF or for the kids room decor items we bought...We just printed a copy of the com # after the purchase.

[WileESuperGenious]

I will call tomorrow. When I bought last year I received an email confirming the gifts I purchased. I have never seen them on the cruise documents....but this is the BIGGEST amount I have ever ordered so worrying about $30 is different than $100+

 

thank you

[Bobblefrog]

You can also email - I think since they started the new fun shops no one has been getting their confirmations. I didn't, I emailed and a couple of days later they emailed me the receipt :-)

[wannago30]

I purchased some cruise cash, gifts, etc. for our next cruise. The $ has been taken out of my bank account. However, I have never received a confirmation email about the purchases. I will be calling Bon Voyage tomorrow to check into this, but has anyone else ever ran into this?

 

 

I have had this happen. The first time I called they told me to wait 5 business days. I waited, still no email. I called again and they sent me an email right away. I would call!

[hdguy23]

From Bon Voyage for cruise cash? not excursions?

 

 

I don't understand exactly what you are asking