cd Posted March 8, 2014 #1 Share Posted March 8, 2014 is this normal for celebrity ?? after waiting on line for 45 minutes a rep answered -pleased to hear a human voice - I asked my question about cancelling a package I myself purchased on line - agent said must talk to travel agent - I asked why as I booked the wine package - next was a voiuce saying that Celebrity is closed- 5:30 pm Mountain time a dial tone -was disconnected Link to comment Share on other sites More sharing options...
crimsonbird Posted March 8, 2014 #2 Share Posted March 8, 2014 We too have had the hardest time reaching a Celebrity agent. We wonder "what is going on?". We've waited over a half hour...and more.. and this was trying to book a cruise. This is a sad commentary on their customer service - we've been sailing with Celebrity for years and never have had such phone difficulties. Link to comment Share on other sites More sharing options...
NLH Arizona Posted March 8, 2014 #3 Share Posted March 8, 2014 is this normal for celebrity ?? after waiting on line for 45 minutes a rep answered -pleased to hear a human voice - I asked my question about cancelling a package I myself purchased on line - agent said must talk to travel agent - I asked why as I booked the wine package - next was a voiuce saying that Celebrity is closed- 5:30 pm Mountain time a dial tone -was disconnected Have you tried cancelling it on line? I purchased a shore excursion on line, even though I went through a travel agent for my cruise, and I was able to cancel it on line without any problems. Link to comment Share on other sites More sharing options...
jimmybean Posted March 8, 2014 #4 Share Posted March 8, 2014 Shame on Celebrity! Lack of reasonable customer service leaves such a bad impression. Maybe, you can cancel on-line, but that doesn't repair damage that has been done. Link to comment Share on other sites More sharing options...
cd Posted March 8, 2014 Author #5 Share Posted March 8, 2014 Have you tried cancelling it on line? I purchased a shore excursion on line, even though I went through a travel agent for my cruise, and I was able to cancel it on line without any problems. cancelled on line Link to comment Share on other sites More sharing options...
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