Courtesy Hold

[jules57]

I have already made a reservation and paid my deposit. Last Friday my ipad had a moment and I inadvertently placed another stateroom on courtesy hold. When I access my reservations it still says courtesy hold for 24 hours. In effect this is preventing someone else from booking it. I mentioned it to my TA who said it will disappear eventually. Should I speak to Celebrity or wait for it to disappear?

 

Has this happened to anyone else?

[Andy]

I have already made a reservation and paid my deposit. Last Friday my ipad had a moment and I inadvertently placed another stateroom on courtesy hold. When I access my reservations it still says courtesy hold for 24 hours. In effect this is preventing someone else from booking it. I mentioned it to my TA who said it will disappear eventually. Should I speak to Celebrity or wait for it to disappear?

 

Has this happened to anyone else?

 

Hi Jules,

 

I'm fairly certain the booking will drop out of the system at any moment, but if you have the booking number, you can always give Celebrity a call, and ask them to cancel the online booking. BTW, it's very considerate of you to ask the question.

 

I hope this helps, and enjoy your cruise !

[jules57]

Thanks Andy. My thoughts are with you.

[Project_gal]

You can easily cancel the courtesy hold if you go into your My Celebrity account - I know I managed to do the same as you the other day. However, as Andy said, it will cancel itself at midnight EST following the expiration of 24 hours.

[jules57]

Sue,

Unfortunately it has been on since last Friday and I cannot see a "cancel my reservation/hold" option. My TA also couldn't cancel it. May have to speak to X. It will teach me to be too inquisitive! I will have another look tonight and see if I can solve it.

[Project_gal]

Sue,

Unfortunately it has been on since last Friday and I cannot see a "cancel my reservation/hold" option. My TA also couldn't cancel it. May have to speak to X. It will teach me to be too inquisitive! I will have another look tonight and see if I can solve it.

 

Apologies, I did not realise that you booked through a TA. That probably makes a difference. I noticed, yesterday, that they have added a new button - for you to say you want to "own" the reservation - when you add a new reservation to My Celebrity. In your case, the TA will probably "own" the reservation.

[jules57]

Yes I think that was the problem. Phoned X and they have now cancelled the hold.