How Long is it taking for OBC's to Show

[Dreacrusingaway]

Hi,

I did 2 upgrades with OBC this week. When I did mine on Wed, I got an email with my new cabin immediately and one with my OBC within a couple of hours.

 

When I did one yesterday afternoon, I got an email with my new cabin immediately, but still nothing on my OBC and it's not showing up on my cruise manager yet.

 

I am new to this and did not know if they dept works on weekends and if I should wait a few days, especially with so many price drops with the new sale, or if I should worry and give Carnival a ring again today. It's $190 additional so I want to make sure I get it.

 

I had to move cabins both times because my category was sold out, but the higher one was less than I had paid (I am past final payment but am early saver)

 

Thanks!

[Bristol5]

Wondering the same thing. Finally got a small price reduction. The new rate shows on my invoice, but the OBC does not. On previous cruise with OBC it was on the invoice.

[tcw92]

you can always call Carnival and check with them about your OBC. I had to do this last year as it wasn't showing up on my cruise manager.

[turning40withMickey]

Same, and since this is my first experience with Early Saver, I don't even know where the OBC should be showing up.

 

I am looking at my invoice, see the new price but no OBC anywhere.

I thought if the new price was there, the OBC would be obvious too.

 

Should it be right on the invoice online?

It doesn't show the old price, either, so no real way of noting the difference which will be OBC since I am past final payment.

 

Even though it is a little confusing, I am SO happy I booked Early Saver! Love looking for the price drops and if I actually get one, icing on the cake!

 

THe new 123 Summer promo was awesome for me, 75 per person savings!

[botbienvn]

In my case, OBC showed up immediately right after I talked to my travel agent. When I called she put on hold and called Carnival on the other line. One she confirmed Carnival had adjusted my cruise, I went to Carnival's website to review my Booking Summary and saw the OBC listed right below the Itemized Charges (on Page 3).

[Retired_to_Cruise]

On My Cruise Manager, OBC is on the "My Billing" display in the section titled " Miscellaneou Charges" on the "Fees and Credits" line.

 

When you do "View Cruise Documents" and choose "Print General Information" and press "Submit", it is on the Invoice (the second page in the document) in the box right under the one titled " Itemized Charges" in the line titled "Onboard Credit".

 

If it is not listed in these two places, call Carnival or your TA, whomever processed your request for OBC,

[Dreacrusingaway]

I called and was told the dept that does the OBC's does not work weekends so it should show up in a couple of days.

 

I will give them until Tues pm and call back.

[turning40withMickey]

I called and was told the dept that does the OBC's does not work weekends so it should show up in a couple of days.

 

I will give them until Tues pm and call back.

 

Thanks, I will try to be patient then. Mine was just submitted around 5 Saturday evening.

[turning40withMickey]

On My Cruise Manager, OBC is on the "My Billing" display in the section titled " Miscellaneou Charges" on the "Fees and Credits" line.

 

When you do "View Cruise Documents" and choose "Print General Information" and press "Submit", it is on the Invoice (the second page in the document) in the box right under the one titled " Itemized Charges" in the line titled "Onboard Credit".

 

If it is not listed in these two places, call Carnival or your TA, whomever processed your request for OBC,

 

Thank you for this specific info!

It is not showing up either place, just that I prepaid the gratuities.

 

I would think they would adjust it all at once, but I am finding out that Carnival's paperwork (computerwork) doesn't follow my logic at all! HA HA

[cschwall]

I called and got my OBC today (Sunday). The Carnival Associate told me it would be a couple of days for it to show up.

[turning40withMickey]

I called and got my OBC today (Sunday). The Carnival Associate told me it would be a couple of days for it to show up.

 

Did the new rate show up right away?

[cschwall]

Yes, the new rate did show up. I know she mentioned that she had to submit a form for the OBC. I guess they may have regular business hours.

[iheartmarshall]

I got $60 in OBC last week and it took about 12 hours to show on my account. Since I had already paid in full, there is a line above the the total amount paid that says "Other Fees/Credits" and there is $60. When I print off my boarding passes, it says I have $60 OBC.

[turning40withMickey]

Yes, the new rate did show up. I know she mentioned that she had to submit a form for the OBC. I guess they may have regular business hours.

 

Thanks!

[Dreacrusingaway]

Well I got the email showing the additional OBC at 8:12pm EST, so the off on weekends thing must not be true. My request was put in around 5pm yesterday so a little more than 24 hour turnaround.

 

 

Sent from my iPhone using Forums

[turning40withMickey]

I just checked and it has been posted to my account, too.

No email (I booked through a TA), but the OBC is now there, in a separate box, very clear. :)

[Bristol5]

Yep, got mine too! I love Carnival!!!