Question about amending a booking

[lucyliz]

I recently (a week or two ago) booked a fjords cruise on Eclipse for next May. We booked an interior but have since decided that we'd rather spend the extra and go for a balcony. I assume this is possible? I can't see any way of amending the booking online. Does it need to be done by the call centre?

 

Obviously it will cost the extra money of a balcony room, but is there any extra charge for making an amendment? I wouldn't want to lose the deposit paid so far. Also, balcony rooms on this cruise are currently being sold with the classic drinks package included. Would we get this by switching to a balcony, or is there some sneaky clause about it only being for new bookings?

 

Sorry if these are very obvious questions - it's our first cruise! One other question - is the UK call centre open on Sundays?

 

Thanks!

[thebutlerdidit]

Since the promotion is still going on, you should get it added, but you need to call now. I think the pick your perk ends Aug 31. I've never hear of a charge for upgrading, but I'm in the US.

[CHEZMARYLOU]

In the US there is no charge for amending your booking, especially upgrading to a better cabin. We can also get the benefits associated with the new cabin at the time of upgrade. We've always called Celebrity directly to book or upgrade. The US call center is open on Sundays.

[lucyliz]

Thanks both, I'll try calling tomorrow. I'm slightly apprehensive, having read tales on here of people being on hold for hours...