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April 28,


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We took a cruise to Cuba on the M/V Celestyal Crystal, on 4/28/2017. This line has being going to Cuba for about 4 years. We heard many good things about the cruise and this line. The ship was fine. The professor who lectured us about Cuba was great. What were the problems? Havana has only one working pier that the ship has used in the past. But other ships are now--or were using the pier. Our plans were to go on two tours on the first day and the Tropicana Cabaret at night. Well, the ship could not use the pier. They dropped us off in Havana at 9AM and we could not return to the ship until 6:30PM. We were exhausted. We cancelled our Tropicana trip as we would have to eat, change and be ready at 8PM. We spoke to the Shore Excursion people about a refund. They said they would and gave us refund vouchers. We still have not gotten our money back. The next day in Havana we again could not use the pier. So they would drop off at 6:30AM and we could rebord until 9PM. We decided to stay on the ship. We are 76 and 77 years old. This was really to much. We have written to the company to get our money back. This was not the trip we planned for or paid for!! We have heard nothing from the company. American Express is helping us with this. I would not use this company again!!! Lew Berman

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Actually Havana has two piers, to the left and right of the terminal building. But now with more than two ships in port the smallest one has to move. I just don´t get it why the Cubans do not allow to tender. It´s definitely nothing Celestyal can influence. They get the orders by the Cuban authorities. Looks like every second week they have more than two ships in port.



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