gilligan8 Posted October 17, 2017 #1 Share Posted October 17, 2017 I made a reservation for Nachi Cocum 2 days ago and all I've gotten was the Paypal receipt, which says nothing but the deposit amount and the vendor. I emailed them yesterday asking about getting an official confirmation and haven't heard back How long do they normally take to confirm? Thanks Link to comment Share on other sites More sharing options...
$hip$hape Posted October 17, 2017 #2 Share Posted October 17, 2017 Our confirmation (for October 25) was fairly direct. Let us know if you have an issue. With all the other cruises being re-routed, they may be getting sold out. Link to comment Share on other sites More sharing options...
gilligan8 Posted October 17, 2017 Author #3 Share Posted October 17, 2017 They weren't sold out and they took our deposit. Link to comment Share on other sites More sharing options...
$hip$hape Posted October 17, 2017 #4 Share Posted October 17, 2017 Sorry for the misunderstanding. Others applied and were told they were "sold out". We received an e-mail confirmation number shortly after paying. We were also told, If you have any questions or comments please contact: reservations@cozumelnachicocom.com Link to comment Share on other sites More sharing options...
gilligan8 Posted October 17, 2017 Author #5 Share Posted October 17, 2017 Thanks. That's who I emailed and also manager@cozumelnachicocom.com Link to comment Share on other sites More sharing options...
GStonelake Posted October 17, 2017 #6 Share Posted October 17, 2017 I received confirmation e-mail same day. If you paid through PayPal, there may be a phone number listed on your statement. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
gilligan8 Posted October 17, 2017 Author #7 Share Posted October 17, 2017 Thank you. There is a number. I'll call tomorrow Link to comment Share on other sites More sharing options...
Rare momofmab Posted October 18, 2017 #8 Share Posted October 18, 2017 Check your junk mail folder. Mine went into there. Link to comment Share on other sites More sharing options...
gilligan8 Posted October 18, 2017 Author #9 Share Posted October 18, 2017 I finally got my email confirmation from them this morning after sending them another email. No explanation why there was a delay. I also tried calling them 4 times this morning and the phone was never answered. Link to comment Share on other sites More sharing options...
$hip$hape Posted October 18, 2017 #10 Share Posted October 18, 2017 I finally got my email confirmation from them this morning after sending them another email. No explanation why there was a delay. I also tried calling them 4 times this morning and the phone was never answered. I'm happy you received your confirmation. And like you, I'd like an explanation. Sh!t happens. Link to comment Share on other sites More sharing options...
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