laserboi Posted December 31, 2018 #1 Share Posted December 31, 2018 Yesterday we took this excursion offered through the shore ex office of Silversea. It was a DISASTER. Do not take this tour. The “captain” (of the excursion not Silversea) was rude to the guests. Belittling us for driving too slow or not knowing what to do according to him. There was no safety briefing. One pax was panicking in the water prior to the snorkeling portion. He did not speak English which made the “captain” more aggravated. Despite the pax being in distress! Two boats broke down. And one couple (us!) were told to abandon our boat as we were going to slow. Aka SAFE! The tour was dangerous and the tour staff were rude and an embarrassment to the Silversea brand and experience. The Silver Wind is great. Staff and service amazing. But the Shorex team needs to drop the supplier of this excursion. @SilverseaCruises Link to comment Share on other sites More sharing options...
Emtbsam Posted December 31, 2018 #2 Share Posted December 31, 2018 I hope you let the Shore Concierge Manager know of the problems and that you also requested a refund. Link to comment Share on other sites More sharing options...
laserboi Posted January 1, 2019 Author #3 Share Posted January 1, 2019 The Shorex manager Paolina has been great. Excellent follow up and interaction. She’s great! 1 Link to comment Share on other sites More sharing options...
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