Problems getting status match.

[ssmea03]

Has anyone had problems getting status match if they have a lowly level of status?

My son and daughter are having trouble getting status match for their crown and anchor memberships from their one and only cruise, which obviously was on Royal. Obviously they would be perfectly happy just to get matched to classic.

[Até]

No, a friend had only one cruise and I helped submit the MSC match, went through in less than a week.  Matched to Classic with one point, but were able to get the Voyager and Voyagers Selection discounts.  What did you send in as proof, did it have specific names and C&A status level?