Has anyone tested positive on a Regent ship & did not have insurance ?

[Shippy]

  What happened to you ?

[Pcardad]

What happens if I test positive for COVID-19 during my cruise or at disembarkation?
If a guest tests positive for COVID-19 while on board, contact tracing will be performed in cooperation with the Security and Surveillance Team.

• If the guest(s) is symptomatic, they will receive complimentary treatment by our onboard medical team and will then be quarantined in the designated isolation suites onboard. The length of their quarantine will depend on the severity of case, the number of days left in the voyage and if the guest(s) is symptomatic/asymptomatic. If the medical condition of the patient continues to deteriorate, the onboard medical team will determine proper course of action to safely disembark the guest(s) depending on the location of the vessel, and will engage Guest Relations team for follow up. Hospital and/or medical treatment after disembarkation will be at the guest’s expense.
• If the guest(s) is asymptomatic, they will be quarantined in the designated isolation suites onboard. The length of their quarantine will depend on the severity of the case, the number of days left if the voyage and whether the guest remains asymptomatic or becomes symptomatic. Upon cruise completion, MedCon will arrange for the guest(s) and their travel party to be transferred to a local hotel for quarantining, in accordance with local health authority regulations, if quarantine was not completed while on board. If quarantine was completed on board, guest will follow standard disembarkation protocols. MedCon/Port Agent will manage arrangements for travel/transportation, once the Port Agent advises the guest(s) is cleared to travel home. MedCon/Port Agent are to settle all upfront payments with guest(s).

 

Will all guests traveling in the same suite be denied boarding if one member of the party tests positive during the cruise or at disembarkation?
Guests/Close contacts traveling in the same suite as the confirmed COVID-19 positive case are considered close contacts and will receive an Antigen test for COVID-19. If the Antigen test is positive, a confirmatory PCR test will be given. If the Antigen test is negative, or if after a positive Antigen test the confirmatory PCR test is negative, the close contact will be able to continue to cruise. If the confirmatory PCR test is positive, the close contact will be quarantined and/or disembarked per standard operating procedure.

If I test positive for COVID-19, will Regent cover the cost of travel arrangements and/or quarantine needed?
All guest(s) are to keep receipts for all expenses and file a claim with their insurance carrier for reimbursement. If the guest(s)’ insurance carrier denies the claim and/or the guest(s) does not have insurance protection, and provided the guest has a negative COVID-19 test result from a registered test provider prior to flying to the embarkation port, Regent Seven Seas Cruises will reimburse the guest(s) as noted below. Should guests require assistance finding a COVID-19 testing location prior to departing home or while traveling, please visit the Test for Travel website by click here. Additionally, we have partnered with Inspire Diagnostics to provide hassle-free, online testing for our guests from the convenience of your home. Please click here for more information. Please note: If a guest receives a positive COVID-19 test at the pier upon arrival, they will be denied boarding and will likely be required to quarantine by local officials. Guests who are unable to provide proof from a registered test provider of a negative PCR or antigen test* taken within 72-hours of their travel date will not qualify for reimbursement should the applicable expenses not be covered by their travel insurance. Regent Seven Seas Cruises will assist with the expenses outlined below only if the guest provides proof from a registered test provider of a negative COVID-19 PCR or antigen test taken within 72-hours prior to their travel date, proof of claim denial from insurance carrier and all receipts. *Proof of negative COVID-19 PCR or antigen test taken within 72-hours of travel date must be from a registered test provider and show guest name, date of birth and date the test was taken in order to be eligible.

• Hotel stay length determined by MedCon and approved by Regent Seven Seas Cruises
• Reasonable transportation from the terminal to the hospital or hotel, and from the hospital or hotel to the airport
• Up to $100/day per guest(s) (USD) for breakfast, lunch, and dinner
• Flight change fees up to $300 per person, if applicable
• All other incidentals, including but not limited to, prescription drug refills, laundry, medical expenses and/or hospitalization costs, will be at the expense of the guest(s). No reimbursement will be provided.
• Proof of claim denial from insurance carrier, proof of a negative COVID-19 test result from a registered test provider prior to flying to embarkation port, as well as all receipts are to be submitted to guestrelations@rssc.com within three (3) months from the voyage end date
• Regent Seven Seas will not reimburse any costs related to shoreside medical care.

 

Who is MedCon?
MedCon is a global medical consultant overseeing guests that are being housed in hotel accommodations shoreside. This includes boarding denial and medical disembarkations for all ports around the world. They will be responsible for daily case management for all guests (asymptomatic and symptomatic) to create a documented process for all cases encountered.

If I test positive for COVID-19 during a cruise and have to quarantine, will I receive a refund?
Guests who are quarantined and/or disembarked due to a positive COVID-19 test, immediate travel party or close contact as defined above should submit an insurance claim for trip interruption. Proof of claim denial from insurance carrier, proof of a negative COVID-19 test result from a registered test provider prior to flying to embarkation port, as well as all receipts are to be submitted to guestrelations@rssc.com within three (3) months from the scheduled voyage end date. For guests whose claims are denied or who do not have insurance, Regent will provide a pro-rata Future Cruise Credit (FCC) on the amount of cruise fare paid based on the number of nights sailed; the FCC will post to the guest’s account within 30 days. The Future Cruise Credit can be applied to any reservation within one (1) year on any Regent voyage departing within two (2) years. Alternatively, guest may request a pro-rata monetary refund to the original form of payment** on file by sending an email to guestrelations@rssc.com within three (3) months from the scheduled voyage end date. Guests who violated RSSC’s Health & Safety protocols and/or local authority regulations/procedures will receive no refunds or credits whatsoever. ** If any portion of the booking has previously applied Future Cruise Credits, those Future Cruise Credits will be reinstated to the guest’s account and are non-refundable.

[Shippy]

Thanks...that covers just about everything !

[EAGLESLOVER]

Thanks for your post. I thought I needed a PCR test within 72 hours from a registered provider, but this indicates an antigen test is acceptable.  Worried about having result before we fly to Miami.

[Pcardad]

It's all covered here...

https://www.rssc.com/HealthSafetyProtocols