Cloud 9 Spa/Elemis - time to receive ordered items?

[haolenate]

I really really should have known better than to spend a few hundred bucks @ the spa and be told "oh, we don't have this on board, it will be delivered".

 

That was on July 30th.

 

November 13th and still nothing - I sent e-mails off to 3 Carnival e-mail addresses, and everyone is telling me to contact the other one. (tradesupport, guestcare, timetospa). Has anyone else had problems getting your items ordered?  It really shouldn't take 3 months (and sadly, I've found the items I ordered on eBay for significantly less...)  I've got my chargeback form filled out and ready to shoot off for the entire Sail & Sign amount... knowing how backed up Carnival is, they won't dispute it in time.

 

 

[Sailin_Pirate]

From what I read Carnival doesn't own the spas they just lease the space. Maybe contact the owners/company of the spas that are on the ships.

 

[EngIceDave]

I settle all business before leaving the ship