Celebrity Billing problems???

[LeeW]

On 3/10/2023 at 4:24 PM, Arizona Wildcat said:

If you book through a TA they, not you, must handle the issue.  That is why you want an excellent TA.  They probably do not work for a BIG BOX TA.

TAs don't do anything with purchases in the Cruise Planner.  You do all of these yourself.  If all your purchases get cancelled they might be able to help but this is usually because the entire booking is messed up. The TA normally just handles cruise purchase (payments) and dining choice.  

[bEwAbG]

X has this weird way of booking in which parts of the reservation get added and reversed over several days after you are confirmed.  If you happen to look at your record when this is happening, it can look funky.  I suspect that people who pay at the time of booking are getting ensnared in this.  Basically, the payment doesn't get applied until after they do all of these ins and outs and something is triggering the system to automatically send these emails that balances are due.  There's probably a "right" way and a "wrong" way to do this on their end to keep this from happening, which of course is a bad way of doing it. 

 

Where I work, we have one report that if you run it in an attempt to generate a list of people who meet certain criteria, it triggers an auto-email notification to employees who have pending items in the system & you have no idea that it's doing this.  It's a useful tool and only a handful of people can even access it, but you have to know to not run it unless you want that email to go out.   Something we manage around with a business rule as it doesn't have a big impact internally and zero impact externally.  X should care enough that they would address this but they apparently don't.  They'd rather waste time and money fixing this when it happens rather than improving the systems so it doesn't. 

Edited March 12, 2023 by bEwAbG