basilseal Posted May 17, 2023 #1 Share Posted May 17, 2023 Last October we were on a cruise and booked another for this October. While on board they were offering a large cruise credit fort booking on board. I am trying to find out how much credit we have, but I cannot seem to find in the documentation or online. Is there anyway of finding out how much onboard cruise credit we have? Thank you Link to comment Share on other sites More sharing options...
Alberta Quilter Posted May 17, 2023 #2 Share Posted May 17, 2023 It should be on your confirmation documents. But if the booking is still with HAL (not transferred to a TA), then you can log into My Account on the HAL website, go to your booking, and click Make A Payment. It should show on that page. If you did transfer to a TA, you will not be able to access that page. You would have to ask the TA to get that information for you. Link to comment Share on other sites More sharing options...
basilseal Posted May 17, 2023 Author #3 Share Posted May 17, 2023 We did not transfer the booking to a TA. I tried your make payment suggestion but still do not see any cruise credits. Thank you Link to comment Share on other sites More sharing options...
Snowbaby369 Posted May 17, 2023 #4 Share Posted May 17, 2023 We also booked a cruise while on board in March that included a cruise credit. Fortunately it shows on the documentation/receipt that we received while on board. Since coming home I tried to a access it on line on my account to no avail. The booking was transferred to out HAL cruise consultant. After a game of phone volley ,I received a message from her that it is indeed there. I still don’t see it myself on line, and I am keeping my documentation received on board when booking. Link to comment Share on other sites More sharing options...
regnig Posted May 17, 2023 #5 Share Posted May 17, 2023 This was posted on another thread. As you can see your OBC depends on stateroom type and length of cruise. Link to comment Share on other sites More sharing options...
Rare POA1 Posted May 17, 2023 #6 Share Posted May 17, 2023 7 hours ago, basilseal said: We did not transfer the booking to a TA. I tried your make payment suggestion but still do not see any cruise credits. Thank you Call HAL. The amount will show in your booking details. If you hadn't booked, they'd still be able to see the credit attached to your Mariner ID. Link to comment Share on other sites More sharing options...
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