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Diamond Lounge Concierge Question


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I just emailed the Diamond Lounge Concierge on the Mariner of the Seas with a few questions on our upcoming cruises.  The response time was really quick, but it was a template email that didn’t address either of my questions.  Has anyone had luck emailing them and getting actual questions answered?  I have never tried this in the past, so wasn’t sure what to expect.  Thanks.

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