BJS Posted July 29, 2004 #1 Share Posted July 29, 2004 This may help others get e-mails and mailings. Hope so! After multiple calls, hundreds of clicks on-line for last minute offers, and going to the Circle Rep onboard several times FINALLY got someone who actually got it accomplished last month. I called the Captain's Circle and explained the situation. She put me on hold for about 5 minutes and returned saying it was all taken care of. Apparently at one time an e-mail had been returned and they put a permanent block on our account which would not allow any e-mails to be generated to us. She contacted Tech Support who removed the block. I'd been told in the past when I called that if you have a cruise booked they don't send you any e-mails and she asked about that and came back saying "doesn't matter how many cruises you have booked you still will get e-mails". It took about two weeks to get the system to send them but now have gotten several including the Captain's Circle on-line news letter with the onboard credit offer (late Tuesday afternoon). Several years ago wasn't getting any mailings from Princess. Had not sailed in one year with Princess. I called and was told their mailings are selective. If you haven't sailed with them in a while you will get very little. She marked my account to send everything and it seemed to work. Link to comment Share on other sites More sharing options...
coiran Posted July 29, 2004 #2 Share Posted July 29, 2004 I just called the CC desk and she checked and dound my account was noted not to receive e mail?? I have received it in the past - don't know who blocked it. Thanks for the tip 13 cruises and two open bookings should count for something!! Link to comment Share on other sites More sharing options...
LARGIN Posted July 29, 2004 #3 Share Posted July 29, 2004 BJS... Thanks.. I called and asked why I wasn't receiving emails and my wife was??? My account was noted not to receive emails. Don't know why it was blocked.. I didn't do it. Link to comment Share on other sites More sharing options...
PeabodyNVL Posted July 29, 2004 #4 Share Posted July 29, 2004 It could be your ISP blocking what it considers to be SPAM. I send out a weekly online newsletter and know all about how hard it can be to get email to someone who requested it when a server thinks it's SPAM. A message would be returned, giving a certain error code and if this system is automated, it will just go ahead and update that record as a hard bounce. Link to comment Share on other sites More sharing options...
LARGIN Posted July 29, 2004 #5 Share Posted July 29, 2004 Pea.. That could be one of the problems, however I do not think that caused my problem. My wife and I share the same ISP.. Our computers are linked via wireless and a router. Her email is a sub-account to mine. She was receiving all of the Princess email stuff.. Link to comment Share on other sites More sharing options...
PeabodyNVL Posted July 29, 2004 #6 Share Posted July 29, 2004 Pea.. That could be one of the problems, however I do not think that caused my problem. My wife and I share the same ISP.. Our computers are linked via wireless and a router. Her email is a sub-account to mine. She was receiving all of the Princess email stuff..Probably not the case with your email then! :) Sometimes, it will also depend on the content of the email...one wrong word and it can be sent to SPAM heaven. With my newsletter, I retain control, so it isn't automated. Only if something bounces back multiple times in a row do I mark it as a bounce so we don't mail anymore. Link to comment Share on other sites More sharing options...
BJS Posted July 30, 2004 Author #7 Share Posted July 30, 2004 In our case we did not have any SPAM blocking either. They have just started with the option of having it sent to a folder in your Inbox should you want to still receive what they might consider spam. Link to comment Share on other sites More sharing options...
twocats Posted July 30, 2004 #8 Share Posted July 30, 2004 I inquired of Princess last week after a discussion here regarding the Capt. Circle magazine. The response was "you were listed as no emails or mail" . I imagine it could have been the VERY first time I logged onto Princess, way before I was ready to cruise and just wanted to be anonymous. That just stayed in even after I actually logged in with a password. Nevertheless, they sent the Spring copy of the magazine and I had it the second day. Great service, now we will see if the change will stay in place so I can receive the Summer (?) copy. Link to comment Share on other sites More sharing options...
BJS Posted July 31, 2004 Author #9 Share Posted July 31, 2004 Have others found any other reasons why they weren't getting them? Link to comment Share on other sites More sharing options...
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