I totally believe the Op regarding this matter.
Our extended family VOTS cruise was cancelled the evening before we were to fly to Sydney in March 2020.
I am STILL trying to get the FCCs sorted out!
Asked for one of the FCCs to be refunded in early 2021, STILL have not got the money!!!
Royal said it is too late to request the refund for the 2020 passenger, I had to provide evidence that we had asked over a year previosly for the refund? Now, they want to credit the proceeds directly to the passengers bank account rather than follow their own terms & conditions of refunding to the credit card the proceeds came from, whaaat?
They stuffed up my Ma & Pa's FCC by giving 1/3 of it to someone else, a child & we had to get her Dad (my brother) to sign the child's FCC balance to the original owners of the fare???
Ma is STILL awaiting part of her pre cruise purchases from the 2020 trip, I did a spreadsheet for crying out loud!!!
It seems that the bean counters refuse to correct their own errors & the passengers have to jump hoops to get their own funds back, so rude & very unprofessional.
I reckon the Royal Accounts Team needs some customer service training.
As my Ma says, it just drains your will to live 😔
Used a travel agent for our 2023 Ovation trip, she is sorting the FCCs etc out for us.
Okay, word vomit over, looking forward to January 2023, hey, what about those drinks prices 😄
TraceyG 😊