I bought insurance from Princess for a casino booking and was told the deposit would be refunded as FCC if I cancelled. I was talking to a supervisor who was able fix a big mistake the casino department made. It took many hours to finally get to speak to him, but he fixed all the issues and sold me the insurance for a different cruise in December. I believe that most of the casino customer service department is new hires from Asia and no longer in the USA. They told me that they had to cancel my cruise for them to change cabins which was absurd. They did though, lost all my shore excursions and casino promo, and then called back later to say they couldn’t change cabins and they were reinstating the cruise without the shore excursions which were sold out and couldn’t be rebooked. Thankfully after saying 10 times I needed a shoreside supervisor and 1 hour of them saying no, I got one that fixed my cruise, but sold me the insurance saying I would get FCC if I cancel. So I wonder, if you insist on speaking to a supervisor shoreside even when they tell you no 10 times, do you finally get one who gives you what is rightfully yours? FCC for non refundable deposit of casino cruise.