So we just got off on Sunday from a Western Caribbean trip. We had multiple issues to the point where we were given 10% off our next cruise.
1. My suitcase showed up 5hours after the rest of my group. Dropped at the door no one in sight. I bring it in, put it on the bed to unpack it and immediately smelled an awful smell. Unzip it and the entire bottom of it is soaked in red wine. Then I realize it is dripping out of my bag. Someone else smuggled a bottle of red wine in their checked bag which broke all over mine. By then it was 6:00 and we had dinner reservations at Chops so I hustled down to guest services after I separated what was not soaked in stinky wine and put the bag on the balcony. They picked up everything and laundered it. Only lost one shirt and hat to permanent stains. I appreciate that they did what they could to fix it. It was an absolute mess bringing up the luggage day one and took apparently until late that night to get it all delivered. They said a freight elevator was out.
2, Fridge never cooled. They replaced it …the second one did not either and I did not bother to ask again. I saw them wheeling at least three more down the halls.
3. the rubber floor of our balcony was literally a gooey melted mess. In 15 cruises I have never seen anything like it. Holes in it from the legs sinking down in the muck. The maintenance manager said there were many on the ship like that and due to age and what they had to do to fix them they could not be repaired until dry dock.
After he came by the last time a letter showed up from the hotel manager with the discount for my next cruise. I did not request anything at all do appreciate how they tried to make me feel better. The room steward was so awesome but clearly looked worn out as did many of the waiters and bar tenders.
The ship is past due needing an update. If 2024 is the next one I would consider booking another ship if that is an option.
We had a wonderful time and it in no way ruined our trip just relaying that I will wait to book anything else on Liberty until after her next redo.