I was on this sailing with my daughter, grandson, and granddaughter. We had a good trip, even though I spent hours (yes hours) in the Guest Relations line. We had two connecting cabins booked. They moved
one cabin on check in. The original room was available, but it took them until late afternoon on the second day to resolve that issue. A manager asked why the guest services just didn’t move us back to original cabin. I told him we were told it was unbookable due to a maintenance problem (there was none). He was great and solved the issue in minutes once he was aware of the issue.They offered to upgrade the second of the original booked rooms, but they had no available connecting cabins. They were swamped with angry passengers. Lots of unhappy passengers complaining about smoke smell in cabins, fumes of some type, hot rooms, poor service, etc. No Honest Iced tea or Arizona teas onboard.
Our room attendant, Hera, was exceptional.
‘Abby and Damion from guest services did their jobs!
No matter what was wrong ,I felt bad for the crew that were treated so badly by a lot of rude passengers.