We were on this cruise with Mario, he spoke at the Crown & Anchor top tier event. What impressed me the most is that the large cake they had put out to celebrate the 10,000 points, he asked for it to be taken to the crew mess for them to enjoy, said that passengers have ample choices of desserts and that the crew are the ones that should get to enjoy it. My son spoke with him after watching the cabin tv interview with Mario and Elvis (cruise director) and he was very kind to him.