I'm so disappointed in RC - I've been trying for hours to book a beverage package and am getting the same error others have mentioned. I've tried accessing on the app, but the price is still showing at $72.99/day (not the sale price they are advertising). I called the helpline and left my number for a return call. I also tried calling Crown and Anchor and spoke with someone, but the only price they could see was $72.99/day.
I always brag about RC and have had so many of our friends sail with us in the past - but recent dealings have left me underwhelmed. Very disappointing and frustrating. They need to do better if they want to maintain their "Loyal to Royal" cruisers. There are certainly other lines that are MUCH easier to get in touch with.