Love2cruise66 Posted April 24, 2017 #1 Share Posted April 24, 2017 We are going on the dream on Thursday for the 5th time and soo looking forward to it, we booked the cruise in September with a free all inclusive package, however my husband has just checked led e ticket and states full board! Not realising he had to tick the free all inclusive option on booking, has this happened to anyone before? We are ringing Thomsons in the morning and hoping we will still be entitled to it 😔 Link to comment Share on other sites More sharing options...
WeeCountyMan Posted April 24, 2017 #2 Share Posted April 24, 2017 Thomsons are not noted for straightforward joined up thinking - good luck with your application for AI. Link to comment Share on other sites More sharing options...
Tizzy-Jo Posted April 25, 2017 #3 Share Posted April 25, 2017 Fingers and everything else crossed.:eek: Link to comment Share on other sites More sharing options...
Love2cruise66 Posted April 25, 2017 Author #4 Share Posted April 25, 2017 All sorted this morning thankfully :D Link to comment Share on other sites More sharing options...
Tizzy-Jo Posted April 25, 2017 #5 Share Posted April 25, 2017 Brilliant. Link to comment Share on other sites More sharing options...
jake 26 Posted April 25, 2017 #6 Share Posted April 25, 2017 Good customer relations from Thomson. Possibly the fact that you admitted it was your oversight helped. Well done, enjoy your cruise. Link to comment Share on other sites More sharing options...
davecttr Posted April 25, 2017 #7 Share Posted April 25, 2017 It would be OK because if you purchase the AI later the price would be what it was on the date you booked, in your case £0 :D Link to comment Share on other sites More sharing options...
WeeCountyMan Posted April 25, 2017 #8 Share Posted April 25, 2017 All sorted this morning thankfully :D Nice one. Link to comment Share on other sites More sharing options...
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