Does anyone from RCCL read these posts?

I love RCCL, but there are definitely things they could do better. For example, on my last cruise I noticed a significant uptick in crew responsiveness. Whenever I even looked confused, someone would offer to help. On the downside, I already documented my bad Next Cruise experience.

I was curious if they use this forum as one input for the Voice of the Customer.

Not sure about RCI but when we sailed on Oceania a few years ago I had an issue which I posted on these boards. Next thing I knew I had the second in command of the ship contact me and we had to go to his office! Problem was sorted immediately. They had even figured out who I was even though I don't use my name here!

We were told by a long-time cruise director at a recent Meet And Mingle that RCL execs follow CC closely and take it very seriously. Officers on the ships are encouraged to do so as well.

There have been posts by Royal Caribbean International, which CC has assured us was a "verified" poster, meaning it was someone at the company. However, I've not seen those for quite a few months now. Most recently they had been used to tout the company, and were not responsive to difficult questions that were posed.

 

 

 

I was curious if they use this forum as one input for the Voice of the Customer.

And also for them to be smarter and charge us more for things we like or simply were free and now gone.

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I hope they do. They would be stupid to not monitor.

I know other companies monitor online forums that have a lot of their customers.

For one, I KNOW BMW monitors the various BMW forums.

yes.