I play at Pearl level. CAS is definitely playing games.
I had one agent tell me I had a 7 day inside but I was not prepared to book. When I called back I was told “oh no, that is for one specific tournament cruise”. That agent was able to convert that to a certificate which we booked then upgraded to Haven using a 4800 FCC we had. When a significant price drop occurred, called CAS back and the agent said “we can’t offer you anything, you are getting a Haven room for $95 per person.” The invoice showing does not reflect our FCC from a cancelled cruise so basically we paid more by booking thru CAS.
Looking at Royal and MSC now. Pity as we are 2 cruises away from Diamond.