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Our concierge on the Oosterdam in January did this for us and made sure there was a credit to our cc. I assume other concierges will do it. Cherie

Not sure if McDeb2119 has booked this pass on the Oosterdam. I did not feel like it was a great place to shower (glass doors were a frosted see-thru), and get ready for dinner but we used and enjoyed the thermal suite early evening about 50% of our cruise. Cherie

It does not get too crowded in the pool but the "loungers" can become a problem. Just our experience. Cherie

We booked it for our 22 day SA/Antarctica cruise. It was wonderful. We eat late so would go early evening and then change for dinner. On sea days it was more crowded. We always went late to avoid a problem. We are booked on an Islands of the South Pacific cruise for 28 days. I don't think we will book it for the entire cruise because we will be in ports where we will be enjoying beautiful warm weather and beaches in many of the ports. The SA cruise was on the Oosterdam and the thermal suite was in need of maintenance. At least 5 of the days part of it was not in operation. The website said "limited availability" when we booked but I think they were selling the thermal suite the entire cruise. Our South Pacific cruise is on the Noordam, which looks to be a nicer area. I think you can purchase and cancel at anytime prior to the cruise. Have a great cruise, Cherie

I will go back to my records and let you know. I just happened to be looking at the HAL site for something about our cruise and it popped up. My TA thought it was a good deal. Cherie

We were on a 21 day cruise in January, did not purchase HIA when booking, and there was a sale prior to the cruise. It was substantial enough that we decided that the HIA would be worth it. Cherie

Sometimes Viator is a good start to looking for tours but if you can contact the tour company directly you may have more options and a better price. Cherie

There are different categories of Neptune Suites? I did not know that. We booked a Neptune Suite, did not see different prices, and did not do anything to have access to the CO entree on the dinner menu in the MDR. This was on the Oosterdam which does not have a separate CO venue. And, like CruiseBruce did, we did not get a CO tote bag, just the HAL 150th tote. Didn't even know there was a CO tote. Our reason for booking a Neptune suite was for an aft wrap balcony and we were happy with whatever came with it. We have booked another for 2026. Cherie

I was not referring to any large group taking over areas but the over charge of certain merchandise on the ships, and the possibility that the merchandise is not what they "advertise". They represent that it's a good deal but you need to know what you're buying. I was just responding and agreeing with post #51 by leerathje. It's just my opinion about the shopping on board. Cherie

Isn't this somewhat the same with everything that is sold onboard? The jewelry? The watches? The purses, etc. But for some reason they do well enough onboard ships to still exist. I'm actually shocked that Park West is successful enough to be able to close the Crows Nest. What is HAL thinking? And this is JMO, Cherie

Thank you both for the replies. Checking both out. Cherie

So what do you do? You feel they have broken the contract. The fine print of the HAL contract allows them to do just about anything. I just don't know what you do. If passengers are advised of these types of situations prior to final payment, there is an option. After final payment...I don't know. The fine print of the contract is sooooooo important. Complaints on the app sound like they are heard, but the disruption to your cruise has already happened. I don't know what the answer is, but those affected have a right to be upset. Cherie

There are so many reputable private guide/drivers that will take you from Santiago to San Antonio. Also, when making your hotel reservations, if you choose a hotel in the Vitacura neighborhood of Santiago you can easily walk at night to restaurants etc. We hired a private guide who met us at the airport and took us to our hotel. We arranged 4 days with him which included Santiago, the Andes, a vineyard, and delivery to the port, but he also offers just airport to hotel and hotel to port if that is all you want. I know that you are interested in a package but sometimes it can be easier when there is no need for shuttles and 3rd parties. This is just my preferred way to travel. You'll have a great time. Cherie

Another way to find out about hotels, transfers, and non HAL excursions is to look at the roll calls for the Oosterdam for January and February cruises 2024. They were very active roll calls and some great info included. I was on the January 7 cruise and got a lot of my info from previous roll calls. Cherie

I will say that there are two cruises in 2025 and 2026 that we are looking at. I will be happy to give HAL a non refundable $4 deposit but not the @3000 for a longer cruise. At the moment a cabin that we would be happy with is not available on these cruises. I'm willing to give HAL $4 for each of these cruises in hopes a cabin opens up. We're not making a deposit on cruises we are not hoping to take, but are happy not to loan HAL $$$. Cherie