I had been trying for two months to get the SHB for my cruise next March. I must have sent in five or six faxes and emails. I never got any replies and the OBC was not added to my account. About three weeks ago I was able to talk to one woman who told me that the SHB could not be applied until 90 days out. I told her that was not true and explained the whole history of why the SHB could be applied at any time. She did not believe me, and she was not very nice. I asked her to ask her supervisor. The supervisor said the same thing. I was not happy. So, I sent in a few more requests and still didn't hear anything. So last week I called again. I was on hold for 2 hours before someone picked. She had to search a bit before she found my request and then she told me that unfortunately Princess was not adding the SHB to accounts more than 90 days out, but she took pity on me and now I finally have it in my account. I am very disappointed in how Princess is handling this situation. If they want to revert back to the 90-day rule make it public so that people know what to do and when to do.