We are also on this cruise and pretty much agree that it is not the usual standard we have come to expect from Celebrity. We are also elite plus and have done a number of transatlantic cruises. It saddens me that this much anticipated cruise on a stunning ship for our silver anniversary has fallen short mainly due to staffing issues.
We are also in our cabin due to the high seas. I did finally manage to get an answer from room service and it's an hours wait for the food due to high demand.
It's not all been bad. We have had wonderful food in all venues. The staff are trying their best. I did email the executive office with my concerns but have yet to receive an answer.