RCL did not need any damage control...it was for the most part a text book roll out of a ship with social media commentators giving great reviews as well as happy cruisers. When I hear friends that are travel agents say they are sometimes on hold for hours with Princess despite being a top producer for them I wonder what is going on with this company. Cost containment measures are now resulting in increased reports of staffing shortage and long waits on ships. Right now if I were looking to experience a very large new ship I would book the Icon.