We were just on the Golden SB from Whittier to Vancouver. Certainly an older ship, and showing age & looking dated in some areas... but nothing that interfered with our trip or the enjoyment of the cruise for us! We are big believers in "the trip is what you make of it", and we had a great time! The ship seemed clean, or cabin was comfortable, the food in the MDR (we sat in the Club level area of the Donatello dining room for most meals) was good, the pizza on Lido was tasty, the coffee at the International Cafe was very good & the treats & snacks from there were enjoyable and appreciated. The shows we saw were about as expected, and the Ultimate Ship Tour was interesting & informative. We loved the views & ports and would do this itinerary and ship again without hesitation.
All of that being said, except for the staff in the Club dining area and an especially engaging guy in the Vines gift shop who went out of his way to be helpful for our small purchases, throughout the ship we found service to be "friendly" (i.e. smiling faces) but indifferent and impersonal. Nothing to complain about specifically - our room was generally made up within a reasonable amount of time, the people at the desk and internet cafe were reasonably responsive when we had a question, bar staff & wait staff brought the drinks we ordered without extremely long waits. Everything was absolutely fine and everyone smiled. However, again except for the Club dining room, none of the service was exceptional - not even in the Crown Grill. I'm quite certain our cabin steward did not know our name, and perhaps I'd expected too much and had an unrealistic expectation that Princess was a step-up from our previous Carnival cruises and that splurging for a club level mini-suite would bring us a touch more of a luxury experience. If you compared to land-based hotels it was certainly better than Motel 6, and I wasn't expecting the Four Seasons, but I'd hoped for more Marriott Marquis than Hampton Inn if that makes sense to anyone.