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Castro and Millie

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About Castro and Millie

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    Cool Cruiser

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    South Wales,UK

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  1. We are writing to give you some important information about your forthcoming voyage on board Queen Elizabeth. Following the evolving and dynamic situation with Coronavirus (COVID-19), we have been taking advice from the U.S. Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and Public Health England. We have been focused on mitigating the risks to our guests and crew, and are making appropriate adjustments to our operations to protect all on board our ships. As a result of the above, we are very sorry to advise that Queen Elizabeth’s Asia programme that was due to commence in March has been cancelled and will be replaced with an extended season in Australia. The health and safety of our guests and crew is of utmost importance to us and given the uncertainty in the region, we have had to make this difficult decision, which we hope you understand is due to factors beyond our control. As Queen Elizabeth will no longer be visiting Asia, your above booking will be cancelled and you will be given a full refund, as well as a future cruise credit worth 25% of your original cruise value. This credit will be automatically applied to your account and you will be able to use this on any Cunard voyage currently on sale, booked before 31 May 2020. If you have booked flights or any additional packages via a travel agent or third-party tour operator, we advise you to contact them directly. If any arrangements have been booked independently then you should contact your travel insurance provider for details of how to submit a claim. If you are unable to recover charges incurred due to this unavoidable and unexpected cancellation, we would encourage you to contact us so that this can be discussed further. Queen Elizabeth’s new extended season in Australia will comprise two six-night Tasmania voyages, two 11-night New Zealand voyages and her first ever 27-night full circumnavigation of Australia. Queen Elizabeth will then sail a 25-night Transpacific crossing from Sydney to Vancouver via New Caledonia, Hawaii, Los Angeles and San Francisco. These voyages will be available to book from Friday 21 February. Cunard will resume Queen Elizabeth’s Asia programme in September this year as already published. If you wish to use your future cruise credit to book any of our holidays, please contact your travel agent, visit us at www.cunard.co.uk or call us on 03453 550300. Once again, please accept our apologies and we do hope to see you on board very soon. Yours sincerely, Simon Palethorpe President, Cunard Looks like I’m looking for another holiday!
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