Canberra forever !

6 hours ago, Steelers36 said:

OCT cruise = The DMW system has probably assigned all the 2-tops before getting to you.  IDK how sold out your voyage is, but I  believe the 2021 voyages are implementing social distancing in the DR's (from what I gather in reading).  Try the Individual evenings option and see if any defaults are setup.  If not, pick anything you can get and book it and then review bookings and see if there was a default setup (one or more have reported not seeing the default until making their own booking).  Also, on this trip, are you 3 in one cabin or two?  Is is two bookings?  If so, you need to add son as Travel Companion and then select for dining companion when making DMW res.  Princess will not have assigned dining together.  It is possible you had no pre-assignment since you selected Anytime Dining - at least my logical brain says they should not have assigned you a default - only the TD-er's.

 

2022 - Again, the DMW system took all the TD-ers (at least them) and pre-assigned to tables.  They assigned the smallest available table-size to fit the cabin occupants without regard to Personalizer choice.  That means the 2-tops are going to have disappeared quickly, followed by the 4-tops.  Not to mention that if other passengers got in ahead of you on their own, that could affect it.  It is also my observation that at least some voyages in 2022 do not have all of the table inventory released and in at least some cases, an entire DR is not showing up in choices.  IDK what time you are trying to book, but if it conflicts with standard TD time, then space will be limited.  Also, when a table is booked at, say 5pm, we don't know how long that table is blocked off until opened up again.  I am guessing 2 hrs since the default Early and Late TD being used first are 5pm and 7pm.  Since Princess has been non-communicative on how the DMW system is actually working, this is a lot of speculation and guessing based on behavior.  It needs work and I expect sometime down the road, more inventory will be released as they called it a "soft launch" in email communications asking about the defects.

 

I'd say stay tuned, keep trying time to time, and last resort is visit the MD on board and make your request.  They can often help out.  I predict much anguish from those guys once they see what a mess they are handed from DMW the way things are right now.

Thank you steelers for your response I'm hoping the social distancing rules for 2021 will work in our favour, I'll keep trying from time to time & I'll watch this topic carefully on cc

I do feel for the MD on the ship, they'll be inundated with queries.... 

Thanks again 

Good morning, I'm sorry if this question has been covered before in the past pages but I can't find it! so I'm hoping someone can help.

My husband son and I are sailing on Regal in Oct(fingers crossed) we selected anytime dining when we booked, I've tried to pre book dine my way which keeps allocating a table of 8, it's my sons first cruise in years and he just wants us to eat as a family, will I be able to book /queue on a daily basis and ask for a table for 3?? I'm a bit confused with the new DMW

I've also tried to book a 2 top for my husband and my cruises for next year but keep getting offered an 8 again??!! 

Hope someone can shed some light, many thanks 😊 Happy cruising!! 

I have a phantom cruise too, 28th Aug - 12th October.... Oh I wish!! 

I was doing really well with the app had got to 'green lane' with the booking for myself, my husband and son and then last night it all went haywire!!! 

Captains circle number changed, went from elite to never cruised with no bookings (I have 3),and half my personal details were my sons which it wouldn't let me change 😂 it also gave me a 6 week phantom cruise 😂

I've left the 'issues' in the hands of a very helpful lady from Princess 🤞

1 hour ago, Teabelly69 said:

The Facebook user i think was quoting the original t&c s pre Covid. I spent ages searching after swingers post, think the 125% is still valid as an exception due to Covid. At least I hope so 

I hope so too 🤞

1 hour ago, yorkshirephil said:

This is what it currently says, so not sure, facecloth is notorious for agitating the excreta.

All guests with a holiday cancelled due to our extended pause will automatically receive a 125% FCC. This can be used on any new booking made before 31 December 2021 for any holiday on sale during that period.

I saw that statement too which contradicts the table in the T&Cs?! 

Someone on Facebook commented this morning that there are now revised T&Cs re cancellations by P&o which seem to indicate that the 125%FCC if P&o cancel is now gone with a max of 120% and that only being if p&o cancel within 14 days of the cruise, if they cancel within 90-43 days they will only pay 105%FCC.... I've read the T&Cs to try and understand but I'd welcome anyone else's interpretation.

I tried to screenshot the table from the website but to no avail.. sorry! 

Teaching our daughter to swim in the aft pool on Oriana and everyone on the tiered decks cheering when she swam without arm bands ....a priceless moment ! 

2 hours ago, sidekick180 said:

Really sorry, I wasn't aware that members were not allowed to share contact information for P&O. I wasn't asking for the name of the person. I was just trying to find out how to get in touch with someone from Paul Ludlow's department. Guess I will just have do some investigative work and find this info myself. Thanks for letting me know.

Sorry I can’t give you the name but last year I emailed josh Weinstein (I got his email address off the Internet just by searching his name ) with a complaint that was not getting resolved and he passed it on to this lady who was able to sort it for me, so maybe worth a try.

We were booked on the 2nd April cruise and cancelled on I think the 13th March as my cousin was over 70, we had paid in full,  they told me I would get 125%FCC, we booked through a TA 

Hope that helps, please post if you get anywhere.

4 minutes ago, zap99 said:

I like a bit more colour. All the film's I have seen of the North Cape convoys have been black and white.

 

The midnight sun is beautiful 😊

The same thing happened to me, asked for the 125%FCC but received a refund instead which means that I’m £420 out of pocket, was told they couldn’t do anything about it, not really acceptable especially as I’d waited 81 days for them to do anything & they’d assured me my FCC was on its way !

I actually contacted a lady who works in Paul Ludlow dept who’d helped me last year and she still couldn’t sort anything !

Very disappointing, I’ve cruised with P&O since 1986 and I was trying to keep money with them !!!

I’d like to see longer cruises to Norway, back up to the North Cape I have lovely memories of Trondheim & Tromso and seeing the midnight sun.

Making some progress at day  78 remains to be seen if the refund arrives ! and the FCC from my other cruise still hasn’t been applied and that ones at day 80 !......

Interestingly all the ‘refund’ or ‘lack of’ refund discussions on the Facebook page have suddenly disappeared probably as so many people were complaining there were so many of them......

No refund yet but I’ve had 6 acknowledgements of my email one after another 😁....maybe there will be hope today 🤞....or else it’s a computer glitch 😳

 at 78 days and 76 days 🤞

32 minutes ago, AndyMichelle said:

Any coincidence that you enquire a new cruise and get escalated? Good tactic.. 

Pleased for you, hope it turns up soon. 

Andy 

This could be the answer to my missing refunds ....I’ll give it a go tomorrow....not that I want to book another one at the moment but it’s worth a try 🤞

10 hours ago, galeforce9 said:

Agreed.  We too got the standard e mail with the reference. With regard to TA contacts the only information I have received from them is an infuriatingly annoying e magazine which seems to appear with increasing frequency (or is that just my weeks all blurring into one).   I have been very happy with this travel agent In the past but I think they should just have a think how some of their loyal customers are feeling.  

Your question to me seems to have disappeared! but the answer is yes 

Me again....still waiting .... 

Worryingly just read a post on the Facebook page where a gentleman had spoken direct to P&O re his missing refund from March booked through the same TA as me and they admitted that the March refunds from said large TA had all been missed off the system and had not been actioned 🙁 ...... guess that explains my missing refund which was cancelled on the 12th March, but not the refund of the cruise on the 14th March booked direct with P&O 😳

Just now, AndyMichelle said:

Fingers crossed 🤞

Andy 

Thanks Andy 🤞so glad you got your refund 😊 

2 hours ago, bobstheboy said:

Congrats Andy. I may set the record, day 72 and still waiting.

Sorry I win 😬 days 75 and 73 for 2 cruises and still waiting ...... one day 🤞

Can’t get through on the phone so messaged Sarah Wing (thanks for the email) ....l hope I may hear something re my 2 refunds ...one is 71 days from cancellation and one 69 days...fingers crossed.

Felt guilty messaging but I have been patient....watch this space I’ll let you know what happens next 🤞

1 hour ago, jeanlyon said:

Oh Snow Hill, you have days to go yet.  I got my refund today.  Day 69.

Ooh that gives me hope, I’m on day 69 today for one cruise and day 67 for another no refund yet but must be nearly there ....or is that just wishful thinking !! ....and I haven’t had any emails either 😳
Stay safe everyone !

On 3/27/2020 at 1:38 PM, Josy1953 said:

Your number 3 brought back memories of an Alaskan cruise that we did my husband and I stood on the promenade deck for hours whale spotting, he decided to go to the loo.  Less than a.minute after he went in a whale appeared fortunately he gave me the video recorder otherwise he never would have believed me. 🤣🤣

🤣🤣 reminded me of our Alaskan cruise, spent all afternoon on deck looking for sea otters, we were frozen and went to the cabin to get warm, looked out of the window and two went past .....perfect view 😍

4 minutes ago, devonuk said:

I find it very concerning that P&O haven’t notified passengers either way with regard to next Tuesdays sailing on the Ventura!!

I agree, we are booked on Tuesday too ...I’ve been on hold now with P&0 for just on an hour as we want to cancel, I’ve emailed and Facebook messaged but no response and I don’t want to find we lose our money because we are in the 48 hours zone ...I’ve been trying to get through to P&O since Thursday ! I do feel for them and I know they must be swamped but this is stressing me out !!!

Just had email from P&O, makes it easier to make a decision now !
 

5 minutes ago, AndyMichelle said:

We are going in April, but probably would change it if we had the opportunity. 

Andy 

Us too !
Just read that 2 cases of Coronavirus in the US were both cruising on Grand Princess on the cruise ending 21/2 ....