kevingastreich

I've seen eyes bat.

I've seen the head guy in the MDR offer loaner jackets to guests.

Well, I did manage to get a new PCC and we already like her. My T/A (who happens to be our old PCC) said straight out that he can only match HAL's price, not beat it. He also neglected to offer any OBC or even a welcome bottle of champagne ON A WORLD CRUISE! He does have extensive experience and said that is the reason to choose him over any others. I read on CC all the time about T/A's being so much better than HAL PCC's because of the extra perks etc. I guess I need to keep searching...

Absolutely! Been there, done this and it is really nice.

Actually, I'm trying to compare fares/perks etc between our "new" PCC and our TA who just happens to be our OLD HAL PCC.

I'd like to talk to a knowledgeable human about options. We're contemplating a World Cruise. I would like a personal contact at HAL if that is still possible? So far, no contact.

We are contemplating a 128 day world cruise. Your post made we wonder how people do pay off the bills while they are away on a long cruise? My CC company won't let me go that long without making a payment.

The PCC we had for years left during Covid. Their replacement has already quit so I need a new one. (I have an outside TA but this post concerns my quest for a HAL PCC). Spent 20 minutes on hold only to finally be told that my PCC was "John Doe" (The person who left pre-covid). "Oh, you need a new PCC"? I was asked. Sheesh! Ten more minutes on hold and a new person got on the phone and asked very nicely "How may I help you?" After ANOTHER 10 minute rigamarole answering a multitude of security questions I ultimately attained the Holy Grail-I got a name and number! My question is this-When did it become so hard to book a cruise with HAL?