We were given a £300 gesture of goodwill back in 2018 for a complaint on Arcadia. It was given as a FCC to be used within 2 years, so booked Britannia for 2020 and we all know what happened then. Transferred it to Iona for 2021 thinking it would all be over, guess what!! Now 5 years later it has been allocated to Arvia in September. Just check with P&O or your TA to make sure that it isn't sitting in your account. We did not get offered a cheque payment, but happy with what we did get.