Thanks for this info. It's perfectly reasonable to have pax call for results. I was overly influenced by eel's mention of "pushback" in acquiring his results - that would not be acceptable.
Not deviating from a rule is always simpler for a provider - it eliminated the need for analysis or decision-making on the part of staff. (Of course, strict rule adherence also avoids inconsistency in policy application and reduces liability due to errors ... it's not black and white).
My real point was that if I saw a person with a positive PCR test on day 'x', followed by multiple negative tests on succeeding days, I'd be highly suspicious of the validity of the positive. PCR tests are generally sensitive enough that they shouldn't turn negative overnight in an infected person. In this particular case, I simply found it unfortunate that there didn't appear to be any room for professional medical judgement.
That said, we all know the policies and the risks, so it's up to us. πΊπ₯