Moaningman

This may be of some use: https://beyondcruise.com/guides/cruise-drinks-package-calculator

Hopefully not a silly question... Can you hire out tennis rackets and balls on Virtuosa? I'd like to have a game of tennis with my son but don't want to have to take rackets with me.

I think one of the previous replies called it - if you bid for the upgrade you definitely get everything. If you get a free upgrade then there's no guarantee, but chances are you will

Ah, that makes sense as we're on Virtuosa. It's our first MSC cruise so we're still learning

There's an option now to buy all of them digitally - we've preordered the package for £87. Considering the amount that normally get taken I think that sounds reasonable

Do you have a copy of the booking confirmation? I booked direct with MSC in the UK and it shows on the passenger detail on the confirmation

That does sound a nightmare! I think I had difficulty submitting the form too from memory, but not sure if I changed anything or if it just worked in the end. 🤞 you get something sorted

Thanks Kernow

Could you email them to ask for an offline copy, or a link that works? From the UK I've found that I do get a response over email, but sometime it just takes a week to ten days

Hi We're sailing on Virtuosa in August and have a question with regards to room service. With the combination of the Aurea experience and Premium Extra drinks package, can we get drinks on room service without charge? Thanks in advance

Well at least it's the right way round - better too cautious. Good luck and hope you have a lovely cruise

My understanding is that self tests without the video are okay, if accompanied with a certificate (from thr UK)

All sorted now, very happy with the response and outcome

I'm living up to my name aren't I? 🤣

Hi Rossco01 Thanks for the reply. I know we weren't guaranteed all of the experience - we've got a drinks package already so would have been happy with the access to the YC areas so we don't have to fight for a sun lounger. The point I'm making is they completely took the upgrade off us so we're no longer in the YC area at all, regardless of experience. The cabin they have agreed to upgrade us to looks amazing so I am happy with that. We already have a premium drinks package so I had asked of it was possible, to put the issue to bed on both our sides, that we could still just have access to the YC area, mainly the sundeck but restaurant too if possible, but was told we had to ask on ship. I don't believe that this couldn't be arranged before sailing, which is why I emailed Mr Paradiso, just to look into it. I haven't had a response yet, but didn't want to chase without giving him chance to review and reply - I imagine he's a very busy person.

By "requested it" I mean they are saying that I requested to move back to my original cabin

Hi All Thanks for your replies before. Just an update - I definitely won't be getting YC benefits as they have now downgraded us. Spoke to several different people and got different answers, but in the end they are suggesting it was because I requested it (hmmmm). After several calls they refuse to reinstate to YC. They have offered a compromise, which is a really nice cabin, but it still has left me feeling quite bitter about the whole experience. I got Antonio Paradiso's contact details off here and sent him an email asking to look into, but that was 2 weeks ago and not had even an acknowledgement yet - has anyone else had any experience of how long it should take to get a reply, even if the reply is a flat "not interested"?

Hi Everyone Sorry if this has been discussed recently, but I'm trying to get a little bit of info on a free upgrade I've just received. We're sailing on the Virtuosa in August and last night I received a new booking confirmation upgrading us from an aft facing Aurea experience suite, to a YC balcony in the YC area. I thought I'd give them a call to see why and to make sure I hadn't misunderstood (never have any problems getting through on the phone either, which is a definite plus). Also, the cabin they had moved us to was an accessible cabin. However, the person I spoke to advised that while we have the YC cabin, the experience stays the same and we won't have access to any of the YC areas of the ship. Looking at the posts from a few years ago there seemed to be a mixed response as to if this is what happens when you get on board so was wondering what other people's experiences had been? If you don't get the experience and access then it almost feels like a downgrade? Thanks