The issue is not the lack of chocolates, it’s the constant cutting back of small luxuries that X use to offer. Going on a cruise is a luxury and people pay thousands to do so. So you’re saying it’s ok for X to do cut backs to boost profits but loyal cruisers shouldn’t complain or voice their opinions?
Celebrity is a company out to make profits, we get that and I’ve never had the urge to try other lines until the last 3 cruises we did. We saw a significant change in the food quantity, service with increased pricing with perks taken away. I do provide feedback and constructive criticism when asked but I’m also going to try other cruise lines to see if Celebrity really is offering me a good product for the price. The only way X will respond is when they see a decline in bookings and on board spending. We’re kidding ourselves if we don’t think they read and even participate in these cruise blogs.
Virgin may not be for me but I’m open to trying it - hence why I cancelled an X cruise to try one. This may make loyal cruisers like myself realize the grass isn’t greener on the other side or we may become loyal to a new brand. That’s a risk X will take when they see other lines go after their customer base.