Peckishpixie

8 hours ago, Steelers36 said:

Have you actually tried this and had success?  It is a now-disabled feature held over from years ago as I understand it.

 

ETA - Try sending me a message as a test.

Weird! I still have messages in my in box but you are right. It's been disabled. How sad. 

3 hours ago, Steelers36 said:

No way to message other members on CC.

Yes there is. Upper right hand corner. Click on the three lines, click on the envelope, click on compose new. 

4 hours ago, ontheweb said:

I was waiting for an answer. When I saw that you had quoted me, I looked forward to finding out what you had learned. Then I saw you were quoting a different post of mine.

 

Does this mean that they have no answer to the boarding question without a smartphone?

I'm so sorry. I still don't have an answer for you. Right now they are still sending emails with your boarding time. If you are traveling soon you will get an email. I think I remember you saying though that you aren't traveling before September, and they do get the ap fixed by then they don't know I'd they will be sending an email. I can look at your specific boarding time on your account (or your TA can) of you want to message me. I am happy to help

55 minutes ago, Steelers36 said:

There is an expectation built in when getting significant discount that the service level required is lower.  I believe I have read that and it makes sense to me.  I handle all of our travel arrangements and only use the discount TA for the discount.  Otherwise, I would book direct with Princess.

 

So, I try to keep requests related to things they must handle and deal with flights or Princess questions on my own.  Maybe I am being overly thoughtful, but I want to continue to get the same great discount and not be informed it has to be reduced due to all of the servicing time I require. 

 

Call me crazy, but my loyalty to a TA was such that after she had made three price reductions for us - which means reducing her income, I sent her an Amazon gift card.

 

I have no idea who would expect that if they give you a discount you don't deserve good service. Fixing problems is our job and I for one do it joyfully 

2 hours ago, Rick&Jeannie said:

No can do!  I booked direct with Princess. 

 

I can add that I just got off the phone (about 1.75 hrs) with a Medallion Support rep (1-844-525-0942) who then put me on hold for the majority of the time while *she* then contacted the "Medallion Class App Resolution" dept.  They (supposedly) were able to get my departure group selected (after MUCH time and effort) but even they could not get me placed into ANY arrival group.  According to the rep "middleperson" I was speaking with, the Resolutions group is aware that there are BIG problems with the arrival/departure groups section (along with others as well) and that they are absolutely SCRAMBLING trying to get everything working.

This is one of the reasons having a TA is awesome. It costs you nothing and you never ever have to wait on hold. It'd what we do! 

2 hours ago, ontheweb said:

Call your TA, and have him or her do the chat to fix whatever problems occur. The thread did start with a TA being able to fix problems for her clients.

Absolutely! If you have a TA call them! That's what we do!  We can get to the actually team too. If booked direct you can transfer your booking to a TA so they can help you. If you don't have a TA the fastest way to get help is click "live chat" on the bottom of the princess.com site

5 hours ago, ontheweb said:

Thank you for answering right away; it looks like I just missed your answer as I was going off line at the same time.

 

I watched the replay of the webinar and saw one of the chat questions THAT THEY DID NOT ANSWER was how someone without a smartphone would know what their boarding time was. I also saw the reference to the polar program for getting more answers, but when I tried to find it, it seems it is only available to travel agents.

 

If the medallion without a smartphone is functionally the same as a room key, could we just ask for the normal cruise card and politely say no medallions for us?

I will look in to the boarding issues for you and post tomorrow. 

I know they are not offering room keys but they do have some for people with pacemakers. I'm probably not supposed to tell you that but if theoretically you had a medical reason for not having a medallion you could get one. 

Everything is linked to the medalion though. Even your muster station check. It seems like not having one would be a PITA

3 minutes ago, ontheweb said:

I think the key words in your post are "SHOULD fix the problem" and SUPPOSED  to go through". Given their past performance, I would think it is a toss up that those expectations will be met.

 

BTW, do any of your clients  not have smartphones? If so, how are their issues being handled?

My clients have smart phones and we were able to set everything up once IT went in and fixed it. A coworker has clients who don't have smart phones. Most of the stuff like uploading documents can still be done via a program called polar, but the passenger will still have to check in at the port and will be given a medalion. Without a smart phone the medalion is functionally the same as a room key. 

Hello! Cruising is back and our family is tickeled pink! My my non-binary child, their non-binary partner, and me the crazy old lesbian are bringing my mostly heterosexual but pretty awesome husband on what we hope will be a camp filled cruise. 

With no karaoke or sing alongs to amuse us, we're gonna have to resort to making friends! Who else will be on the ship? 

1 minute ago, Sea Hag said:

 

There is that option. It's under Preferences/Dining. You see a page with allergies and dietary limitations. There's a Next button. If you click Next, you get a page with Dining Pace (Slow, relaxed, fast) and Repeat Dining Location.  Our upcoming August cruise was set up when Traditional/Anytime were still in the Personalizer. That mapped over to the app as 5 something in the Concerto 

Thanks for confirming! I'm a.little jealous you can access 

3 minutes ago, fluffybunny22 said:

If you already had traditional dining chosen by your TA do you have to do anything on the app? I'm a middle aged fuddy duddy who likes to dine at the same time with the same wait staff and there's an allergy in our party. Even without the food allergy they aren't going to convert any of us to Dine Your Way.

Your TA can go in and manually select your dining time.  Also, make sure your TA linked you with your companions. Your TA should also walk you through the medalion ap process. I always make an appointment with my clients to help them get Ocean Ready (take photos, upload docs.) just like when we used to give you your boarding pass and luggage tags. 

1 minute ago, voljeep said:

Princess has exactly 1 cruise before August 1 ... so everyone else is just swimming ?

 

j/s

I meant to write 31st, but still only a few cruises. When you consider that someone has to manually touch most of those thousands of sailings though, it's a lot of work. 

I'm going to trust that they will get it figured out with the update that is scheduled. For my clients that are sailing next week they were able to get it fixed. I guess if they have to keep manually doing it they will but the hope is the update will fix it. 

Just now, Steelers36 said:

Indeed good news - just wait a month.  I am wondering if this massive data fix includes purging out the DMW garbage and starting over with appropriate choices, shared dining after 1/1/2022 and all DR/table inventory.

Dine my way is here to stay but you can 100% just do classic dining and request the same time in the same dining room every day on the medalion ap. Well, you can when the ap is working:) we just had a training call and when you go to the ap there should be a page under dining to let you select "classic dining" as an option. I can't confirm because I can't get the ap to go tht far 

I spent a few hours with Medalion IT on the travel agent line this morning trying to sort out some client bookings. Almost all people traveling in the next 2 months have to be manually debugged for their ap to work. So, if you travel soon and you are having problems you probably want to call or chat and make sure a ticket gets opened.

For everyone sailing after August 1, there is a massive update being worked on right now that should fix the problems for everyone. It is supposed to go through by August 1. IT recommended having all my clients sailing after the 1st of August delete the ap and just not try until after the update. 

I know that is super frustrating. My own cruise is for my birthday in November and I am anxious to get everything sorted. In the mean time at least we can order our drinks and shore excursions on the cruise personalizer.

2 of my clients are having this problem. It is a "known issue" but you might want to report it anyway. 

I find the lack of karaoke very sad. I'm hoping it will be back by our December Cruise 

5 minutes ago, OzKiwiJJ said:

I doubt they would be different. Why not just put your notes etc on the wall near the door. That's what we do.

I mean leaving notes for our travel companions on their door. 

One of the reviews I read for Majestic said the doors were not magnetic. I am hoping that is not true since I leave all my notes and stuff on the door! Has anyone sailed her and can verify that they are like all the other princess ships?

My roommate works for Princess IT in Seattle (not the medalion group) and he says there are tons and tons of tickets open for known issues. I just had to call IT because my clients email gives an "invalid number" when we try and check her family in! So many issues! They are trying to migrate so much stuff to the medalion ap. I'm not surprised there are issues, just dissapointed. I'm trying not to touch it for a week or two to let the glitches get fixes. If you can put it off it might save your sanity. 

This really stinks. I know Princess really loves its families. I bet it will affect their bottom line too if kids can't sail. I wonder if you can rebook on a cruise with less kids, or maybe a different week?

9 hours ago, MsSoCalCruiser said:

Does this mean that I can be watching MUTS and order something from the MDR with a large side of their super yummy sorbet and it will be delivered to me??? 

Mostly yes! There are a few items you can't get delivered anywhere but I know for sure ice cream is one of the things you can have delivered. It is amazing! They came and found me on deck! I think it is the neatest piece of technology ever 

1 hour ago, Thrak said:

I believe that a Princess Medallion fits in the AA (Friends of Billl W) medallion holders. There should be about a bazillion AA medallion holders available.

Really? There are about a billion of those. I glued a strong magnet on the back of my medalion so I can't really check fit but I feel like sobriety coins are flatter

11 hours ago, Sailin Gal said:

Wow, the company writing the Medallion Class app needs to hire an SEO specialist.  Until I searched just ‘Medallion Class’ in the Play Store, I couldn’t find it.  If my search included ‘ocean’ or ‘Princess’, the app didn’t show up.  (Android v.9)

It was actually pulled for a while and is now back on. I'm sure the SEO specialists will get on it. My roommate works for IT (not for the medalion team) and he said there are tickets open for it. I know that doesn't help you. Hopefully though they are getting it all together 

3 minutes ago, Thrak said:

 

There is a post elsewhere on these forums by someone who bought an Apple Air Tag holder. The poster said it fit the Medallion perfectly.

Thank you. I thought I read that but couldn't find it. I have quite the air tag wardrobe 

Did anyone ever have success with the apple hders as alternatives? Do they fit the medalion?