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About Lolou127

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  1. Part of the promotion when we booked was free flights, when you went through the X website you chose your flights and the cost was £0
  2. I could have written this myself, yes they won’t honour the included flights, I think it is in the t and C’s, they also won’t offer (us anyway) anything to compensate for it, in fact I can’t get the lift and shift to work out for us at all, either the no of nights don’t match, the itinerary next year is on a different class of ship or they don’t have our type of cabin available, can you tell I’m fed up of it 😡😡
  3. Well it is a bit of a nightmare, the direct replacement doesn’t include a port we really wanted to do, the cruise that does is on a ship of a different class, they then said we could of moved to a completely different cruise, right no. Of nights and class of ship, but all the cabins in our category are sold out!!
  4. Well done, that’s a great result, I’m currently in the same battle with X and getting nowhere, in fact they’re making me feel like an inconvenience, I’ve been told I can keep a $200 obc that they claim was from a previous complaint, that’s absolutely untrue it was a goodwill gesture when the price went down, I’m staying polite but I wish they’d just cancel our cruise, give me my deposit back and I’ll go elsewhere 😡😡😡
  5. Thanks for sharing your experience, my cruise advisor at X is adamant that this isn’t allowed, we offered to pay the extra, but still no, this was an 8 day to a 9 day, I’ll be going back to her tomorrow to push it further, they won’t even let us carry our perks over to a 2021 priced cruise!
  6. Thanks all, we’re currently on a Med cruise in August and waiting for it to be cancelled or we will cancel, so yes we’re brits looking for a 2021 cruise that doesn’t mean us flying! does anyone know the cost of dining packages, it’s not on the X website unless you have a booking?
  7. In 2021 X have 3 Norweigian Fjords cruises, there are no SS available on any of them, does anyone have any idea why that might be? Initially I thought maybe they’re holding them back for lift and shift, but certainly the August one doesn’t work for L &S because it’s a day longer than it’s equivalent this year, any thoughts?
  8. I have a slight variation of the original question, if X cancel our med cruise before our final payment date, will they offer to refund our deposit in cash or give us 125% FCC or I’d FCC only offered if you’ve paid in full?
  9. Thank you, the cruise next year is much more expensive albeit no GTY cabins showing so I’m comparing to the cabin we’ve been allocated, also Dubrovnik isn’t included which was one of our main reasons for choosing the cruise in the first place 😢😢
  10. Hello, wondering if anyone who’s moved their cruise under the new CWC was in a GTY cabin? That’s what we booked and we had been assigned our cabin, but when I look at comparable cruises for 2021 there are no GTY cabins, also our cruise when we booked came with airfares included, reading the T’s and C’s it doesn’t look like that perk is included, again has anyone any experience on this - thanks
  11. Chances of swapping a 9 night Med cruise to a 9 night Fjords? probably zero, we don’t have to pay our balance until July, so I’ll probably sit tight until nearer the time, they might slacken the rules by then!!
  12. Our med cruise is late August our PIF date is July 1st, 57 days before we go, is this usual? I keep reading on here about people’s PIF dates being 90 days before travel and wondering why ours is such a random number of days before, we are UK based and booked direct with X are X cancelling cruises after PIF at the moment?
  13. Thanks everyone, the X website doesn’t seem to differentiate between SS1 and SS2, I was concerned that the aft suites would be more prone to movement but would the fact they’re on lower decks negate that?
  14. Good morning everyone, I’m trying to do some research just in case our med cruise in August gets pulled or changed itinerary, I’m looking at possibly changing to a 2021 Fjords cruise on the Silhouette, can I ask for recommendations on SS1 and SS2 suites, not the ones aft, I’d prefer to be mid ships, anything I should be looking out for or avoiding?
  15. Thanks Upwarduk, the issue in doing that for us anyway, is that our current travel insurance then would not cover CV, it will only cover CV if we immediately rebook, quite a dilemma really, but one that can wait for a little while
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