Dear Valued Guest,
Due to unpredictable circumstances evolving from the global spread of COVID-19, and in an abundance of caution, Holland America Line has made the difficult decision to voluntarily pause global operations of its 14 cruise ships for 30 days, starting March 14, 2020, impacting sailings scheduled to depart through April 14, 2020.
As we’ve seen throughout the course of the past week, the global situation continues to get increasingly more challenging for cruise ships to operate in. As a company, we decided we must take a leadership position as a global citizen and do what we can to help stabilize the situation.
For more information on Holland America Line’s voluntary 30-day pause, please visit our News page.
We know that you were looking forward to your cruise and are very sorry to be bringing you this disappointing news. At the same time, we know that you support our strong commitment to the health and safety of our guests, our crew, and the communities that we visit.
We are offering two forms of compensation for you to choose from:
Option #1 — Please give us the chance to welcome you on board a future cruise. Defer your refund and receive a future cruise credit for 125% of the base cruise fare paid plus an onboard credit of US$250, which can be applied toward any future cruise through December 31, 2021. Non-cruise fare purchases through Holland America Line will be refunded via the method of payment used to purchase the services. The terms and conditions of the Future Cruise Credit appear below.
Option #2 — If you do not choose the 125% future cruise credit plus US$250 onboard credit, a 100% refund of all monies paid will be reimbursed to the original form of payment. This includes Holland America Line’s Flight Ease air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees, and port expenses back to the original form of payment.
To inform us of your compensation preference, please visit https://book2.hollandamerica.com/cp/between March 15 and April 1, 2020. Guests who do not select an option prior to April 1, 2020 will be automatically refunded.
If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply. Please consult with your Travel Advisor or Tour Operator for more information.
We recognize this cancellation may cause you to incur other unexpected expenses, such as air change fees. Reimbursement of reasonable non-refundable expenses will be considered on a case-by-case basis. A Change Fee Reimbursement Form is available at http://*****/HAL_CHGFEE; please complete this form and submit it, along with any relevant receipts and documentation, for review by our corporate office. If you purchased a Cancellation Protection Plan or independent vacation travel insurance, please submit your claim through your carrier before submitting a reimbursement request.
Should you have any questions, please contact us at the appropriate office:
Seattle Office (USD/CAD currency):
Contact us at 1-800-577-1729 or 206-626-7385. We are available Monday – Friday,7:00am – 5:00pm PT.