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Bkmat

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  1. Refund update: 62 days after canceling our 5/2021 cruise and requesting a refund of our deposit, our credit card was finally credited today. My heart goes out to all who have not received their refunds yet. I hope the refunds starting speeding up for everyone who are still waiting.
  2. CJ, Thanks for the tip about using the chat feature on the HA website. I just did that and was able to get some updated information regarding a cruise I canceled before final payment was due. On May 30th, we hit 60 days out from our request. Today I was able to find out that my refund was processed on May 27th, so I definitely feel like that is progress. I have called and sent emails to my PCC and have not always gotten a response. The chat feature was easy to use and without your mentioning it, I would not have thought to use it. I will now be monitoring my credit card, hope I see my r
  3. This week we received a $200 credit on the credit card we used to pay for a FCD, We used this FCD to book a 9/20 cruise that was canceled. We canceled before the final payment was due anyway. I emailed my PCC that I was happy to see that credit, but asked about my refund of $1200 for 5/21 cruise we canceled about 45 days ago. She responded that it is taking up to 60 days for most refunds. I am keeping all my communication with HA and hopefully can use that as verification of my attempt to “deal with the merchant”. This is what the credit card company asks you to do. If HA files for bank
  4. I cancelled a HA May 2021 cruise at the end of March. I was told it would be at least 60 days for my refund to be credited to my credit card. To be honest, I was afraid of the company going bankrupt and thought it best to try and get back our $1200 deposit, which we paid in early January. After reading many of the threads on Cruise Critic regarding the difficulty getting refunds, I send a message to my credit card company. There was a place on the credit card website that allowed me to do this. I basically asked what my options were if I did not receive my refund in 60 days. Lo and beho
  5. Another Update: Thanks to all who responded to my questions. I received an email today from my PCC with an email noting cancellation of two upcoming cruises we had booked. She said not to expect a refund until 60 days. I wish it were going to be sooner, but we will be fine until it arrives. With so many real problems and challenges happening now, I really can’t complain. I am relieved that I did get a response from my PCC, who I can only imagine has been swamped with work. Her email was professional and she did wish us good health. She may be one of those who loses her job during this
  6. Update thus far: I used the “chat” feature on the HA website and was given a number to call. It ended up being the PCC number. My PCC did not answer and I spoke with another representative who told me my PCC needed to cancel my cruise. I called my PCC and left a second VM. In trying to lighten the load of all the requests she must be getting, I told my PCC to cancel my cruise and then email she had done that. I expect that won’t happen. I will call again this upcoming week and send another email. The emails are my proof that I have requested cancellation. It’s unfortunate that I have
  7. We have decided to cancel two upcoming HA cruises. Since we are doing this before final payment is due, I am grateful that we will get our deposit refunded. One of the cruises is for 9/20 and the other is 5/21. I was going to wait on the 5/21 cruise, but all in all I don’t see cruising in our future. I actually love cruising the smaller, older HA ships, but have not been impressed with how this current situation has been managed. After the Princess Cruise debacle in Japan, I am surprised that all the cruise lines did not put an immediate hold on further travels. In the long run, it may h
  8. I am happy to hear the positive replies about future travel plans on this thread. I don’t want to live my life in fear of what most probably is an unlikely event. We have friends that were to leave on a cruise this week which included Japan, but that was cancelled. I’m relieved for them that they did not get caught up in most recent cruise ship problems. Final payment for our next cruise in Sept is not until June. I’m relieved for us that the decision does not have to be made right now. I do wonder if there has been an over reaction in the world, as influenza is much deadlier and more wi
  9. I have a SBP with an upcoming cruise and understand the $11 price point, 15 drinks max a day. What I am wondering is how the service charge is managed with each drink. My understanding is the service charge is included....does that mean you have to buy a drink less than $11 and the drink you purchase plus the service charge equals $11? Thanks for any info about this!
  10. Thank you, Karen, this is just the type of info I was looking for. Really appreciate it!
  11. Thanks, to the OP, for asking this question on the HA site. We will be on the Veendam this coming September and have read all the Santorini posts on the port forum. But, it is nice to hear about those who have sailed on HA and their experience in Santorini. Although I am excited to see this beautiful island, I can’t help but be concerned about “the crowds” that seem to ruin the experience for many. We are considering taking the ships excursion which tenders you to Athinios, then transfers you to Oia. We would have time in Oia on our own and then are bussed to Fira. We then (like everyone
  12. My husband and I have one account with HA, my name is on it. We use one email for this account as well. On our next cruise I would like to use the Navigator APP to communicate with DH when we are doing different things on the ship. Do we have to have separate accounts to do this? Or, can we download the APP on each of our phones and communicate with the same APP? I’m not too tech savvy, so I’m not sure if I’m asking this correctly, but I think tech knowledgeable folks will understand what I am getting at! Thanks!
  13. I recently booked with Flight Ease for the first time for an overseas flight to Venice. I booked as soon as I could and still am in shock with the low price we were able to get. We have seats assigned (know that can change, though). It was very easy to do and as stated previously, I love not having to pay so far out (our trip is not until 9/20). When I verified the price by looking at our cruise booking info, I had to pinch myself!
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